Check system time

[SeeThru]

Hi everyone

IP office 406v2

Is there any way to check the system time on an IP office unit? Calls are being diverted to voicemail, giving the out of office message, despite it still being inside office hours.

Is there any way to check the system time?

The time on the related voicemail Pro system is correct. We are in GMT 0, but have switched from summer time a little while ago.

SeeThru
Synergy Connections Ltd - Telemarketing Services

 

[Westi]

do you have other time schedules in place, in the incoming call routes, time profiles for the groups or user variables in place? THis can have lots of reasons for playing the wrong greeting, if you can run the debug then you know what is happening on the voicemail side.

System time can be checked if you setup a phone as system phone (checkmark in the user programming) and setup a self administer button with the value of 2 then you can read it out.
assuming software level that is fairly recent

Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[SeeThru]

Thanks for the fast response...

I'm only really a power user on the Avaya. I have used the Delta Server logs a bit, but not a great deal.

What would I need to turn on, and what lines am i looking for?

Unfortunately, this is a live system, so inevitably there will be lots of other bits of information in there too.

SeeThru
Synergy Connections Ltd - Telemarketing Services

 

[Telecomboy]

Put a time of day button on your phone, activate it, and it will tell you the time the system is set to.

 

[Bas1234]

You could use the System Status.
What Westi means is that change the setting thru the Manager, do you have the Avaya IP Office Manager tool?

Goto a user > Telephony tab > Call Settings > tick SystemPhone.

Then create a Button;

Label; Change Time/Date
Action; Self-Administer
Action Data; 2

And there you go.

___________________________________________
It works! Now if only I could remember what I did...
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[Westi]

to your problem of the "out of office" message you need to know how it gets there and that can be in several different ways. You would need access to the Manager and the VOicemail Pro Client to solve that, if you don't have that then it would be a waste of your and our time to go ahead, then call someone in to fix it for you.
Do you have access to the Manager and the Voicemail Pro??

Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[SeeThru]

Unfortunately, we are all analog phones here, so no soft buttons to configure.

I have access to the full manager. Oddly, all the call logs and SMDR events show the correct time, but I have been able to test another hunt group (on a different time profile) and it has the same error.

The system is rebooted from the same system that hosts voicemail pro - and it is showing the correct system time. Time stamps on voice recordings are also correct.

I have made an emergency change of moving all the time profiles by one hour - this seems to have sorted it - however, I now cannot download the .cfg from the system - get a 'not received OK' message!

AarrgH!

SeeThru
Synergy Connections Ltd - Telemarketing Services

 

[Westi]

when your calls come in do they go straight to the voicemail via a shortcode or do they ring on a group and then cover to the voicemail and land then in a time condition.
Basically where is your time condition managed, voicemail or phone system?

Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[SeeThru]

Hi

Its a hunt group with a time profile, so controlled by the phone system, rather than voicemail pro.

I have now checked the monitor (thanks for the hints) and I can see that the internal system clock is an hour out.

There is no time server set, so it should take it from the manager program or voicemail pro (both on the same system) which is set correctly at GMT. SMDR on the same machine logs times correctly.

Very odd. I am going to have a play with the time offset once we are out of hours.

SeeThru
Synergy Connections Ltd - Telemarketing Services

 

[Bas1234]

In the Avaya IP Office Manager u can change a time offset have a look there.

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[SeeThru]

As mentioned in thread940-1421952 I used monitor to check the system time.
The log begins with

********** contact made with 192.168.16.5 at 11:37:48 19/11/2008 **********

but i understand this is the local pc time, however further down the log there are lines like

3006mS RES: Wed 19/11/2008 12:38:28 FreeMem=4177372(53) CMMsg=4 (4) Buff=100 644 496 1127 Links=3314 ASNElements=0

so it seems the system time is approx 1 hour ahead (probably been out since the recent daylight savings time shift)

This is persisting through reboots so I guess it is receiving an incorrect time (or no response) from the time server?
The Time Server IP Address setting is and has always been set to blank (0.0.0.0) which according to the help file "means default operation" which as far as I am aware means the time is requested from the voicemail server (on which the time is correct?!?)

SeeThru
Synergy Connections Ltd - Telemarketing Services

 

[tlpeter]

Try it with the ipadres of the vmserver and not leave it 0.0.0.0

Also a config change with a reboot changes the time too


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