changing volume reset Agent queue timer??

[FSI]

We are getting the following observations in from our Agents:

If an agent is sitting in available, and is at the top of the list (next one to take a call.)
The agents adjusts the ring volume on the phone.
The agents time will reset, therefore he will be at the bottom of the list.

It seems to happen (only?) on digital handsets (6416D+). We have tested with some 4620IP’s and they don’t do it.

Has anybody seen this before or know a fix?

Regards

Frank

 

[SF0751]

I can't recreate this on our 6416's - can you run a trace for a test case?

Susan
"'I wish life was not so short,' he thought. 'Languages take such a time, and so do all the things one wants to know about.'"
- J. R. R. Tolkien, The Lost Road