Changing the greeting on BCM50

[sienz]

We have BCM 50 in one of our remote office with VM interface. We need to make a change in the primary greeting/auto attendant.
Currently it has 6 options when someone dial the main number:
Thank you for calling ABC company
Press 1 for Sales1
Press 2 for Sales2
Press 3 for Sales3
Press 4 for Sales4
Press 5 for Sales5
Press 6 for Assistant

We have a request to remove the option 5 since the user is no longer with the company. This is one of our remote offices with no technician. We have to support them remotely. I am not familiar with BCM50, I would need help in this issue, and probably the easiest way would be changing the greeting with skipping the option5 rather than changing the greeting and modifying the phone tree.
Any instruction on how change this greeting?
Thank you

sienz

 

[norstarboy125]

since your not to familiar with the system just rerecord the grtg and leave out path five, without callers hearing it they wont press it...

 

[sienz]

I think the greeting is one of the extension voicemail box. Do we have to change the greeting from this phone or it can be from any other phone in the same system.

Do we need any password to do this?

 

[curlycord]

I doubt its a mailbox

You need to go into Greetings then choose what number was recorded, sometimes the other half is recorded under Path 0 in CCR programming.

Suggest to get a tech and crash course an changing greetings otherwise the maunal is on the BCM:
Setup and Operation Guide.



=----(((((((((()----=
curlycord

http://www.curlycord.com