Changing Remedy Server Name in Definitions 1

[susiesunshine]

I am trying to change the name in the active links to match the new server name. The old server name was remedy.picker.com and the new server name is remedy.cle.ms.philips.com. I was trying to do the following:
1.Export active links as server dependant.
2.Update active links by doing a find/replace with the server names.
3.Delete active links.
4.Import updated active links.

I completed the find/replace and found some references to the old server still there. What is different is that the server name is split between set fields. An example is below. I wasn't sure if there was a character limit in the set fields and that is why the server name was split, or what. I didn't know how to replace it with the new name. HELP!!!

set-field : 0\230000005\104\1\104\1\104\1\101\4\7\Asset (\104\1\102\25\remedy.cle.ms.philips.com\9\AST:Asset\1\210000000\1\1\2\4\1\1\200000012\99\200000012\4\1\99\200000012 set-field : 0\2\4\1\ \2\4\1\1\200000007\99\200000007\4\1\99\200000007\2\4\1\ \2\4\1\1\200000006\99\200000006\4\1\99\200000006\2\4\1\ \2\4\101\4\1\ \102\25\remedy.pic
set-field : 0\ker.com\9\AST:Asset\1\200000005\1\1\2\4\1\1\200000012\99\200000012\4\1\99\200000012\2\4\1\ \2\4\1\1\200000007\99\200000007\4\1\99\200000007\2\4\1\ \2\4
set-field : 0\\1\1\200000006\99\200000006\4\1\99\200000006\2\4\1\ \2\4\101\4\1\)

 

[chrishaw]

A better way to do this than manually taking out the server names is to use arclean. It's in the applications gallery:

http://www.remedy.com/appgall/util/util128/arclean45.htm

 

[susiesunshine]

Do you know how to use arclean? Do you have to have the definition file in a certain location for it to find it? I placed both the arclean and def file on my desktop. I ran the arclean, entered in the def file name, than it gave me an unable to open: permission denied error.

 

[susiesunshine]

Can I use 1\@ instead of the server name(17/remedy.picker.com)?

 

[chrishaw]

Hmm, I usually dump both into c:\temp and it runs okay. Make sure that the def isn't set read-only (don't know why it would be).

Also, make sure you just use the servername (remedy.picker.com), not the other part (17/remedy.picker.com). The 17 is the string length.

Also, you don't want to remove the @. arclean will take all the instances of remedy.picker.com and convert them to @. @ is a server reference that will get converted to the servername on import.

 

[susiesunshine]

I am still getting a permission error. Can I:

1.Export the definitions.
2.Edit them in WordPad, replacing all references to the old server with @, changing the number of characters to 1 (1\@).
3.Import (after deleting them from Remedy)

I wouldn't have any reference to the old or new server that way. Would that work?

 

[chrishaw]

Hmm. Not sure why you'd get the permissions error.

Your method *should* work just fine, as that's what arclean does anyway. You may not need to do the part with the field length though. I seem to recall doing this a couple of times and just doing a search/replace for the server name and replacing with @

 

[susiesunshine]

Thank you for your help. I will have to test to see if it worked this weekend.

 

[susiesunshine]

I was getting the error because I didn't export as server independant. I did that and was able to successfully clean and import the updated information. All is well! Thank you for the help!

 

[johnkenny]

I'm curious why are you exporting server dependent. Exporting server independent will strip server names and replace it with "1\%\" and then on import to the new server will substitute the "%" with the new server name. If your experiencing the problem where exporting server independent is not completely stripping the server name then use the utility arclean.

Hope this helps

ciao

john