Changing hold music for a small number of sets?

[lwurl2]

We have a sub-company within one of our buildings that would like a different music route than the one the rest of the building receives. What is the easiest way to change which hold music a couple of sets are receiving and change it?
We already have the music they want on another mus route, so I don't need to add.
Note: I have not had to change any of this until now, so steps to look up the needed info and make the change would be great.

Thanks!

 

[KCFLHRC]

The music is applied to the Route, not individual sets unless you are at 7.5

 

[lwurl2]

I believe I am on 7.5, how do I make sure that is correct?

 

[KCFLHRC]

In LD 22 type ISS. Not sure but it appears to me that in 7.5 you can apply music to certain sets. Haven't done it, just heard about it.

 

[lwurl2]

Ah bananas, release 7.

Is there a way to isolate the sets? I have not messed with this any, so I'm not even sure how to see how the current sets get which route. I just know my mus routes and how to dial them.

 

[KCFLHRC]

If you print out your trunk routes at the mus prompt it will be yes and then you will see a murt prompt and that is your music route assigned to that route.

 

[KCFLHRC]

It appears that feature I was talking about is IP music and it was available in 7.0. I believe however it is a licensed feature. If you look at your phone programming do you see a MRT prompt as well as a class of service setting of SBMA or SBMD? That is for set based music allow or deny. You probably have to make the cls SBMA before you get the MRT prompt. Never done this before but it is in the feature guide under IP music.

 

[KCFLHRC]

Oops, sorry. Looks like you have to have a media server to do this.

 

[janaya]

Set-based Music on Hold provides the option to configure different music for callers on hold
based on the type of phone involved in the call. If a call is placed on hold, the destination side
listens to Music on Hold as defined in the TN block configuration.
When configuring a phone for Set-based Music on Hold, use the Music Route number (MRT)
prompt in LD 11 to configure standard or IP-based music Route Data Blocks. You can apply
the same MRT number to multiple phones and configure it at both the Customer Data Block
(CDB) and Route Data Block (RDB) levels. Use the Class of Service prompts SBMA (Setbased
Music Allowed) and SBMD (Set-based Music Denied) to allow or deny the feature.
This feature supports all possible combinations of phone types. The following list contains
examples of supported combinations:
• TDM phone with Standard Digital Music on Hold (Miran card)
• TDM phone with IP-based Music on Hold
• IP phone with Standard Digital Music on Hold (Miran card)
• IP phone with IP-based Music on Hold

Note:
If a phone has an empty MRT and a CLS of SBMA, music is not provided even if the CDB
or RDB prompts have music configured. If a phone has a defined MRT and a CLS of SBMD,
music is provided as defined in the CDB or RDB.

You would enable Set Based MOH with MRT on the set and set the CLS - (SBMD/SBMA - Set Based Music denied or allowed)




Hope this helps.

John




John Anaya
Signet6 Network Sciences
ACSS/ACIS - CS1000 Rls 7.5/Call Pilot 5
ACSS/ACIS - SME - IP Office 8.0
APSS/APDS - Avaya UC Services

Public Profile

http://www.linkedin.com/pub/john-anaya/25/1b9/a9b/Edit

 

[janaya]

It's Music On Hold - Set Based.

Features and Services Fundamentals
Book 4 of 6 (I to M)
Avaya Communications Server 1000
Chapter 81 / page 687

John Anaya
Signet6 Network Sciences
ACSS/ACIS - CS1000 Rls 7.5/Call Pilot 5
ACSS/ACIS - SME - IP Office 8.0
APSS/APDS - Avaya UC Services

Public Profile

http://www.linkedin.com/pub/john-anaya/25/1b9/a9b/Edit

 

[KCFLHRC]

Man, you must have different books than me. I don't see that in my 7.0 or 7.5 books

 

[lwurl2]

Super, this did it!

I set CLS SBMA and MRT to my appropriate music route and got the desired results.

For my documentation purposes, if I needed to do this to an entire group of phones, how do I lookup where they pull that route from? (ie, a normal user with SBMD. How do you lookup their hold music?) If its by route, would an internal 5 digit dial have different music compared to an external DID?

 

[janaya]

See KCFL's post above. Look at the route data block

ld 21

req: prt
type: rdb
cust: 0
enter, enter, enter....yada yada..

Look for your route and look for:

MUS YES
MURT xx <-- This would be your route music source.

John Anaya
Signet6 Network Sciences
ACSS/ACIS - CS1000 Rls 7.5/Call Pilot 5
ACSS/ACIS - SME - IP Office 8.0
APSS/APDS - Avaya UC Services

Public Profile

http://www.linkedin.com/pub/john-anaya/25/1b9/a9b/Edit

 

[lwurl2]

Okay, but how do I know which RDB a set will get?

 

[KCFLHRC]

By the MURT setting. MURT = the music route #

 

[lwurl2]

I got that. My point is, if I have a TN, how do I know which RDB it will use?

 

[KCFLHRC]

It's not an RDB, that is a Route Data Block associated with BARS. It is a music route. If your phone has SBMA and at the MURT it is 15 then it will play the music associated with route 15. Route 15 will be a music route with trunk member/s associated with it.

 

[KCFLHRC]

If you do an ltm in ld 21 that will show you what trunk members are associated with what route. That will give you the tn of the members in each route. Is that what you are asking?

 

[lwurl2]

Yeah, that's what I was needing. Thanks