Changing Directory causes office to freeze? 1

[bestleonard]

Hi,

I have 2003 office and when I go to change directories, specifically I click on the 'Look in' drop down box then both word and excel freeze.

I have heard of a problem like this in connection with norton but I'm not using that software.


If anyone knows a cure.. Thanks in advance.
Bob Leonard

 

[tf1]

It is usually because you have an invalid link in the list - such as a dead mapped drive, invalid network dirve, etc.


Regards: tf1

 

[mwinter2]

Hi,

I have exactely the same problem. If there are any invalid
drives how can I get rid of them. Any help would really be
appriciated.

Michael

 

[tf1]

All you need to do is open Windows Explorer and see what is set up. In a corporate environment, it is usually a legacy mapped drive that causes the problem. Othertimes it may be an invalid folder/directory or even hyperlink in the folder lists.


Regards: tf1

 

[mwinter2]

Thanks, but there are no problems within Explorer. All
drives and folders are vaild. But I can't change any
directory in any Office product. This is new and it worked
prefectly before the last MS update. Is it possible that
there is a problem?

Michael

 

[TonyJollans]

Windows Update KB908531 is causing some problems of this nature. Try uninstalling it and see if it helps.

Enjoy,
Tony

--------------------------------------------------------------------------------------------
We want to help you; help us to do it by reading this: Before you ask a question.
Excel VBA Training and more Help at VBAExpress[

 

[mwinter2]

Thanks to all,

I found the folder. It was quite hidden. Thanks again.

Michael

 

[byundt]

On Tuesday April 11, 2006, Microsoft pushed a security update MS06-015 (908531) (

http://www.microsoft.com/technet/security/bulletin/ms06-015.mspx)

that conflicted with many models of HP scanners, cameras and printers. These HP products rely on a software package called Share-to-web, which Microsoft's update conflicts with. Side-effects are severe, including program freezes, an inability to follow a link you type into Internet Explorer, include inability to open or save files in Office applications, inability to click the + sign while browsing My Documents or My Pictures.

http://support.microsoft.com/?kbid=918165

The suggested fix is:
1) Log on to the computer with an account having administrator privileges
2) Launch Regedit from the Start...Run command line
3) Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Cached
Right-click "Cached", point to New, click "DWORD Value", and then enter:
{A4DF5659-0801-4A60-9607-1C48695EFDA9} {000214E6-0000-0000-C000-000000000046} 0x401
4) Set the Data of this value to 1
5) Close the Registry Editor
6) Reboot the computer

Brad