Changes to Symposium acquired phonesets

[tonyrico]

Hello all:

I've been cautioned and forewarned that one cannot make changes to ACD sets without risking corruption.
We need to give an "ACD" agent voice mail functionality.

In order to accomplish what I need to, I must give the TN CLS = HTA, FNA, MWA and declare a Hunt and FDN number. Simple enough to a regular phone, but this phoneset is acquired by Symposium.

Is the proper procedure to: de-acquire the set in Symposium(or is the command programmed in LD 11 on the switch?), disable the port in the switch, nul out any keys having ACD functionality, completely delete the set in the switch, enable the port, build a new set on that TN with the correct CLS, FDN and Hunt information, input the TN number and acquire it in Symposium.

I certainly don't want to risk corrupting a database, but this seems like an awful lot of work to make basic switch changes to a set that have nothing to do with ACD functionality.

My question is: Are there any guidelines as to what can and/or cannot be done to a Symposium agents's phoneset?

Sincerely and thanks,

tonyrico

 

[janaya]

In October of 2003 a General Release Bulliten came out stating that changes should not be made to phone sets that are acquired in the Symposium Server. The phones should be outed and rebuilt in order to keep the database from becoming corrupt.

This is the $64,000 question. Some will say this is true, and I have talked to some that say they even ECHG sets and everything still looks fine.

I don't just to be safe, and I would tell you the same. Out the phone and rebuild.

John

 

[phnechic]

What release of software are you running? Since upgrading to release 25 (and now Succession 4.0) as long as the set is deacquired in Symposium and the TN disabled, we have been able to make changes to ACD phones, enable the TN and reacquire the set in Symposium when we are finished. We've done this several times with no problems. I know that on earlier releases we did experience issues with data corruption if we tried the same thing.