change attendant number

[lilbug]

We have a Definity G3SI on release 12. I need change where calls go if a user dials 0. Currently it goes to our attendant group. I need to send calls offsite to another Definity that has a small call center and is a satellite of the G3SI. Where do I need to go to change this?

 

[tweege]

you would have to go into the dialplan and make 0 an actual extension, then set it up as an extension, then it could be forwared to the call center at the other site.

 

[orypecos]

Calls are not forwarded continously, only every so many minutes to avoid locking up all the trunks if someone had there home phone forwarded back to work and a loop was created. Maybe a remote call coverage instead or use vectors?