CFW Secondary Line

[eileenc]

I have a DN that is connected to an 800 # (helpdesk line). It is on several phones. It is not on key 0 anywhere. It does not have a voicemail box. I want this phone to ring continuously on the line (x7349) and not be forwarded anywhere. What is happening is that after 4 rings it is FW to the rollup of this line below (x6504). I know that it is marped here, but it won't let me take the MARP off of it. Plus, why is it going to x6504 and not x7595 (voicemail)? Any help would be appreciated.

TN 004 0 09 09
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
ERL 0
FDN 7595
TGAR 8
LDN NO
NCOS 4
SGRP 0
RNPG 18
SCI 0
SSU 0000
LNRS 16
XLST
SCPW
CLS CTD FBD WTA LPR PUA MTD FNA HTA TDD HFA GRLD CRPA STSD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD SLKD CCSD SWD LNA CNDA
CFTA SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUA DPUA DNDA CFXD ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND FLXD FTTC DNDY DNO3 MCBN
CDMR MCDD T87D PKCH
CPND_LANG ENG
RCO 0
EFD 7595
HUNT 7595
EHT 7595
LHK 1
PLEV 02
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 7504 0 MARP
CPND
NAME JOE VENTRESCA
XPLN 13
DISPLAY_FMT FIRST,LAST
01 SCR 6504 0 MARP
CPND
NAME JOE VENTRESCA
XPLN 13
DISPLAY_FMT FIRST,LAST
02
03 SCR 7349 0 MARP
04 RDL 16
05 DIG 42 04 R
06 ADL 24
07
08 ADL 24
09 ADL 24
10 ADL 24
11 ADL 24
12
13
14
15
16 MWK 7595
17 TRN
18 AO6
19 CFW 4
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31
DATE 10 FEB 2009

 

[GHTROUT]

Create another TN in the system. This new TN should not have FDN or HUNT. Add 7349 to this new TN and MARP YES.

You could create it on TN 4-0-9-25 with CLS VCE FLXA

Then you would not need a phone.


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[hskrdean]

You could also remove all four instances of the SCR 7349 and change it to an MCR 7349. That way you could potentially have four simultaneous calls answered for that one DN.

 

[GHTROUT]

But you can't do that and a MARP TN Because the last appearance (the one on the MARP TN) could be ringing and nobody would even know.


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[hskrdean]

Sorry, my answer was not inclusive of your MARP TN answer... I was just thinking the change could be made on the "several" active phones.

 

[GHTROUT]

I believe the problem is the calls FDN, which the poster does not want to occur. The only way to stop the FDN is to MARP the DN on a TN without FDN.


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[hskrdean]

I don't think that'll be a problem, as I've set this up a couple of times and the MCR gave a RNA and did not follow the phone's FDN. As long as the MCR was above the LHK and LPK (on an ACD set) it seemed to work, last I remember!

But I guess I could build a few and check, huh!?

 

[eileenc]

If I took off the FDN on the MARP phone (x7504) altogether (because he doesn't have voicemail anyway) - would that work?

 

[GHTROUT]

That would work


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[eileenc]

Thank you for all your help!

 

[GHTROUT]

hskrdean: You are correct in that FDN does not always occur, as one would expect, on key appearances above than the LHK. I believe that is only on certain releases though, and was not by design. I think you'll fine it is any type of DN and varies by release.

You can be sure if a KEY is MARP'd but does not FDN, increasing the LHK does solve it.... never figured out why


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