CFW activated to remote location - going to voicemail

[fonchick]

Good Afternoon

Site A: DN 2730 FNA/HUNT to local call pilot
Has CFXA and SFA in CLS
Call Forwards phone to 1300 at another location when at Site B

Site B: DN 1300 FNA/HUNT to local Mermail
fna in cls.

When User has phone CFW from 2730 to 1300, when user doesn't answer 1300, calls to 2730 get "Meridian Mail, mailbox?"

The Meridian mail and Call Pilot are networked together using CDP. The 2730 is a DN entry in the 1300 mailbox.

Why is the call not getting to the users 1300 mailbox??

I have also tried putting 2730 in the VSDN table and using CA or EM to 1300 to see if that was a work around and have not had success.

Thanks
FonChick

 

[vztech]

It's working correctly. you could add 2730 under the 1300 mailbox properties then it would stay at 1300

 

[mluckie1]

Check to see if you have Network Messaging, switch and callpilot/Mermail. Check PNI's.

 

[demusrasta]

the call will always be sent back to the originating sets voicemail. May I suggest you delete the FDN entry on the set to see what the call does then.

 

[johnpoole]

without network mail, how could the second switch see the original fna treatment? even with a pri. after you send the call to a remote switch, the original switch can not "request" the call be rerouted. since the mail is not networked.. look at it under a different call flow. i hard forward my dn to my cell (ld) if i don't answer the cell, i wish the call p would answer, unless i forward back to another dn AND everything is perfect, the pilot would see the original dialed dn.. that call flow made me dizzy. IF the target phone was fna to the same mail i would expect the call to hit the right box, only if the pri is programed right. but nothing in your call flow request the second ring no answer to trumbone back to the callP.. without network mail, i could not make that dog hunt.. (old, southern, 25 plus years on software driven voice pbx)

john poole
bellsouth business
columbia,sc

 

[fonchick]

I may have not clearly explained my issue. I am not expecting the original call to go back to the call pilot in site A after being at site B. I am expecting it to forward and hunt to the site B Mermail just like all the calls that are dialing 1300 directly (so it should follow the hunt/forward pattern of that phone). It is ending up in Site B's mermail as expected..However, Site B's mail says "meridian Mail, Mailbox?" instead of the greeting of the 1300 mailbox when 2730 is dialed. I get the regular voicemail greeting of 1300 if I dial 1300. I have 2730 programmed in the 1300's mailbox as a DN so it should play the greeting (John, in your scenario, I would expect if you forwarded your calls to the cell phone, if you don't answer the call phone, then it goes to the cell phone's voicemail. I am not asking anything differently of this call except these PBX's and mails are networked together and something funky is happening and I can't put my finger on it...I am not trying to teach this phone a new trick, I Just want it to be de-funked and get the voicemail box rather than the caller hearing "Meridian mail, mailbox?"

Thanks for all your help

 

[johnpoole]

it's asking for mailbox, due to the fact it can no longer see the original dialed dn, that may be a pri problem. it should work. try removeing sfa, on the target station. a real easy fix if the number came in as did, would be an idc table to change the original dialed dn to the new dest dn. if the sfd doesn't not work, in the target sl1, ld 96 enl msdi x on the inbound d, that will give you all the possible information that you can hope to route on. i usually use that command during very low traffic about 3 pages of code per call, heavy traffic would make it very had to use. and almost as hard to turn off.. i put dis msgi x in my buffer (copy it from an excel so the return attaches) then just paste it in a few times.. it will still take a few minutes empty the buffer. sorry for the misdirection on my 1st post, when i'm at home i have time to respond in more detail.

john poole
bellsouth business
columbia,sc

 

[vztech]

Sorry I didn't read you question properly.

 

[mluckie1]

How is the call going accross the T1's? Do you use CDP? if so are there any additional digits dialed before the ext.?? What is the setup for the T1's, including dchannel for site to site?