Centrex Transfer 1

[Nortel4Ever]

I'm a BCM/Norstar guru who is now forced to deal with these P.O.S. IP Office devices.
Can anyone be so kind as to detail the programming steps, short codes etc. that would allow an incoming call on an analog trunk to use the Telco's Call Transfer feature. I want the call to come in then be automatically be redirected back out on the same trunk to my customer's answering service.
The Telco's instructions to use this feature are as follows:
-depress the switch hook for 1 second
-wait for three short tones, followed by dial tone
-dial telephone number to which call will be transferred

I thought it would be as easy as creating a short code with Flash Hook as the feature and the telephone number to be dialed in the Telephone Number field, but it is not working. I have set the Flash timer for each trunk port to 1000ms.

 

[amriddle01]

Being as modest as you are and flattering towards the system we know, I'm happy not to help

http://www.ipoffice.tel

 

[Bas1234]

LOL....the AVAYA Guru has spoken

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool

http://tinyurl.com/bas1234

)
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[rdoubrava]

Why do you hate the IP Office and why do think the BCM is better?

From F1 Help

Centrex Transfer


IP Office 4.0+: Centrex Transfer is a feature provided by some line providers on external analog lines. It allows the recipient of a calls on such a line to transferred that call to another external number. The transfer is then performed by the line provider and the line is freed. Without Centrex Transfer, transferring an external call to another external number would occupy both a incoming and outgoing line for the duration of the call.

The following are the supported controls and usages for Centrex Transfer:

· Centrex Transfer Button Operation
The action Flash Hook (Advanced | Miscellaneous | Flash Hook) can be assigned to programmable buttons on DS and IP phones. This button can be configured with or without a telephone number for an automatic or manual transfer respectively.

· Manual Transfer
If the programmable button is setup as a Flash Hook button without a target telephone number, pressing the button returns dial tone to the user. They can then dial the required transfer number and when they hear ringing or an answer, hang up to complete the Centrex Transfer.

· Automatic Transfer
If the programmable button is setup as a Flash Hook button with a target telephone number, pressing the button performs the Centrex Transfer to the numbers as a single action.

· Centrex Transfer Short Code Operation
The short code feature Flash Hook can be used with system short codes. It can be setup with or without a telephone number in the same way as a Flash Hook programmable button detailed above. The line group must be the group of analog lines from the Centrex service line provider.

· Centrex Transfer Operation for Analog Extensions
Most analog phones have a button that performs the action of sending a hook flash signal. The marking of the button will vary and for example may be any of R, H, Recall or Hold. For system analog extensions, pressing this button sends a hook flash to the system to hold any current call and return dial tone.

· To perform a Centrex Transfer, pressing the analog extension's hook flash button should be followed by the dialing of a Flash Hook short code.

· For analog extension users with Call Waiting enabled, pressing the hook flash button during a call will hold the current call and connect any call waiting. Therefore it is recommend that analog extension users wanting to use Centrex Transfer should not also have Call Waiting enabled.

· Transfer from Voicemail/Auto-Attendant
This operation is only supported through Voicemail Pro using an Assisted Transfer action with the destination set to a Flash Hook short code.

 

[IPGuru]

In addition it is possible to divert a phone to a short code
if you check the help files for short code characters you will see that you have options for hook flash, pause & wait for dial tone.

it should be possible to make use of these to route the incoming call to the answer service on no answer. although as analog lines on IPO is a rarity in the uk I have never had to try.

However is it not possible to get the line provider to implement a re-route/divert on no answer at the network level, this would be a better solution.



Computers are like Air conditioners:-
Both stop working when you open Windows

 

[Nortel4Ever]

My apologies Bas1234, I think I meant to say that I have a lot of experience working on Nortar/BCM that I would be happy to share with you should you ever need it. I am now faced with working on an IPO that I don't fully understand.
Before starting this thread yesterday I did read all of the documentation that the poster provided above. I understand this functionality is possible "Centrex Transfer Short Code Operation", but what the documentation fails to provide is a "How" to make it possible. What combination of Short Code commands will allow an incoming call on an analog trunk to have a Centrex Transfer performed on it?

 

[amriddle01]

Create a shortcode say *98 with the feature Flash Hook, make the telephone number the number to be transferred to then make the line group id the same as the outgoing line group set against the analogue line(s) used for the Centrex service

P.S Only works on systems running 4.0+

http://www.ipoffice.tel

 

[amriddle01]

Oh yes, type *98 (or whatever you used) into the destination for the required lines in Incoming call route

http://www.ipoffice.tel

 

[Bas1234]

Works on 3.2 alog only that is.

http://support.avaya.com/css/P8/documents/100019037

Code: *98
Feat: Flash hook
TelN: 0123456789 Any number you like

If you have 9 or 0 for outside line i put that in front. If that won't work use , (comma's 1 for each second pause) so you get.

0,0123456789

Incomming call route point it to destianation *98

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool

http://tinyurl.com/bas1234

)
______________________________________