CentreVu Supervisor v8.0 Freezing

[sjw3140]

We are experiencing intermittent freezing of CMS Supervisor report windows on various PC’s around our site (Windows 95, Windows 2000).

We have carried out network connectivity tests (PING etc..) to the CMS server from a few PC’s with the problem, and found no issues.

I would appreciate any thoughts or ideas you may have.

Thanks

Steve.

 

[multibus2]

As R3V9 Supervisor is backward compatible with R3V8 CMS. Try upgrading to Supervisor R3V9EO.03 and do the following


19. REAL-TIME REPORTS STOP REFRESHING AT
USER DEFINED INTERVAL

Supervisor real-time reports request data from the
CMS server at a specified refresh rate set by the
user when a report is first started. Responses
from the CMS are tracked by an internal timer in
Supervisor. This timer monitors the CMS to ensure
report data is being received on time. If
Supervisor fails to receive a response from the CMS
due to network or server conditions, Supervisor
will reset the refresh rate to one minute overriding
the value previously set by the user.

To avoid having Supervisor reset the refresh rate
the internal timer can be adjusted by making a
registry modification. By increasing the number of
the AckTimeOut value found under HKEY_LOCAL_MACHINESOFTWARE\Avaya\CentreVu Supervisor\9.0\Link
Supervisor will allow more time for the CMS to
acknowledge requests.

A reg file inc_AckTimeOut_V9.reg found under the
Supervisor program directory has been provided to
automatically increase the AckTimeOut value to 30000.
To execute this change a user simply double clicks
the file and the registry will be updated.

 

[sjw3140]

Many thanks for the information.

The Avaya support web site only seems to have v5,v6,v8,v11,v12 versions of CentreVu Supervisor....

Can you point me in the direction of a v9 download ?

Regards

Steve.

 

[sjw3140]

Hi,

I see that the registry entry exists under v8 as well, I will make the change and see what happens.

Best Regards

Steve.

 

[multibus2]

I know that it's available under the PCN (QPPCN) process so if you can't download it you may be able to get this