Hi chaps,
I'm looking for a bit of info regarding CentreVu (or Avaya CTI as I think we now call it!!) We are in the process of building our new CRM platform, we already have CentreVu R3.3 and thought that this would cope with our CTI requirements pretty well. 2 things that have been thrown up by our vendor is that CentreVu is limited to 2000 users and we cannot have a multi-server set up (to provide resilience) My first question is does anyone know this to be either true or false? My second question is given that it may be true, I'm looking for options, personally I'd like to go down the Genysis route but am open to all advice!!
Can anyone out there help?
Many thanks,
Phil
I'm looking for a bit of info regarding CentreVu (or Avaya CTI as I think we now call it!!) We are in the process of building our new CRM platform, we already have CentreVu R3.3 and thought that this would cope with our CTI requirements pretty well. 2 things that have been thrown up by our vendor is that CentreVu is limited to 2000 users and we cannot have a multi-server set up (to provide resilience) My first question is does anyone know this to be either true or false? My second question is given that it may be true, I'm looking for options, personally I'd like to go down the Genysis route but am open to all advice!!
Can anyone out there help?
Many thanks,
Phil