Centrevu Error - "Cannot create OLE automation object"

[AvayaArmy]

I'm running Centrevu Supervisor 5.70 on winxp, it was working fine. We changed our domain servers, nothing is touched in CMS. when I logged on in new domain and I try to run centrevu from new profile, it gives me an error "OLE Automation server cannot create object" and another error "Error 25001, sub_main" and then the program crashes. any ideas?

Mm.

 

[BIS]

As usual with these sort of problems, try to delete the cache folder first. Make sure all cvterm processes are stopped first...

 

[AvayaArmy]

Thanks BIS. Infact I did a clean install. It doesn't seem to work.

I give an error:

Could not perform the operation
Error: 25001
Location: Sub_Main.

Any idea?

 

[BIS]

Hi,
Sorry for the late reply. A clean install will not clear the temp/cache folders. Try this:
Reboot.
Uninstall.
Reboot.
Delete all C:\program files\Avaya(Lucent)\CentreVu... folders.
Reboot.
Reinstall...

 

[AvayaArmy]

Thanks BIS,

Unfortunately the version I use is 16bit software, it installs on C:\Centrevu, I can't uninstall it, as there is no uninstall option.
The clean install, I meant is I just deleted the folder and reinstalled it. This will clear the cache too.
I guess the problem could be something else. I'm facing problme in my Internet Explorer too, I'm not able to open links in a new window. Could this affect centrevu.

Reg.

 

[BIS]

What version of CMS do you actually have? Have you tried to use another version of CentreVu supervisor? For example v8 from

http://support.avaya.com/japple/css...il&executeTransaction=avaya.css.UsageUpdate()

 

[AvayaArmy]

Version of our CMS is R3V5. Centervu V8 will not work with this CMS version. I've already tried this..

I'm stuck with this.

Reg.

 

[BIS]

Hmm, then I really don't have a clue...
Do you have a spare box on which you can pop Windows95 and try from there?
Perhaps some of the other forum members can help.

Sorry.

 

[AvayaArmy]

Well, Thanks BIS.

It's working in all other PCs. The damn thing is making problem only on my PC (win XP.). I think I've to format my PC for this.........

anyway thanks again.

 

[BIS]

Yeah, something screwed up in the registry or whathaveyou, strange. Good luck

 

[multibus2]

V5 Supervisor only works on
3.11
Win95
NT4
Any other windows OS is a bonus however when you moved to a different domain you may have lost your user rights. Make sure that you are a member of the power users group, if this still does not work then make yourself a member of the adminisrators group. You're complete right there is no uninstall. When you re-installed I assummed that you removed the original /centervu directory

 

[AvayaArmy]

Thanks all for support.

Finally I've to format my PC and reinstall win XP (Microsoft's ultimate solution) to get my Internet Explorer working. And CentreVu also works now.

Thanks.