Centralized VM not working

[yipster]

Hello,

I upgrade to 4.1.12 over the weekend and now is experiencing Centralized VM and Auto Attendant problems.

My SCN is working and I can call each other site by dialing the extension. But my centralized VM doesn't work at all. When I hit Voicemail collect the phone display Incompatible.

Also I setup my AA as short code *91 going over the SCN and now it is coming back as Number Busy.

But my other site works fine which everything is locally.

Is there a setting that I am missing?

Please help.

 

[ThePhoneMn]

Make sure you use the "Chain Store" release 4.1.1201 found at support.avaya.com. There are some SCN fixes in this release.

 

[l33byt1980]

Was it working pre upgrade?



ACA - IPOffice implement
ACA - IP Telephony
CCNA - Passed at last

 

[kwing112000]

Make sure your netowrk is not meshed. I have seen this a lot when they are meshed.

Kevin Wing
ACA- Implement IP Office
Carousel Industries

 

[yipster]

its only two sites

and it was working before plus I can call each other over scn.

 

[l33byt1980]

Has the upgrade upset the IP Line numbering at all?
I would just say check your Voicemail tab under system and check its all as it should be.

ACA - IPOffice implement
ACA - IP Telephony
CCNA - Passed at last

 

[yipster]

I don't have any IP Lines.

In the voicemail tab
it is setup in Centralized Voicemail.

 

[l33byt1980]

?? What do you mean, no ip lines?

ACA - IPOffice implement
ACA - IP Telephony
CCNA - Passed at last

 

[jamie77]

You have to have IP Lines if you have SCN!!!!

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

http://www.alliedcom.co.uk

Football is not a matter of life and death-It is far more important!!!!

 

[yipster]

Oh...I have 1 IP Line
Both are setup the same.

VOIP Setting
Gateway IP is point to the other IP Office 406V2
Compression Mode = Auto
H450 Support = H450
All these are checked
Enable Faststart
Out of Band DTMF
Allow Direct Media Path
Voice Networking
Fax Transport Support

 

[jamie77]

In System>Voicemail, what is set in there??

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

http://www.alliedcom.co.uk

Football is not a matter of life and death-It is far more important!!!!

 

[yipster]

VM type = Centralized Voicemail
VM Destination = 100 (IP Line)
VM IP Address is grayed out

 

[l33byt1980]

Can you be sure no network changes were made at the time of upgrade. To just elimate a WAN port blocking issue.

ACA - IPOffice implement
ACA - IP Telephony
CCNA - Passed at last

 

[yipster]

nope

SCN does work I can call to other extension over the IP Line but just the VM Pro doesn't work which affected Auto Attendant

 

[l33byt1980]

SCN or voice networking is port 50795

However VM Pro is 50791 may be worth a check.

ACA - IPOffice implement
ACA - IP Telephony
CCNA - Passed at last

 

[jamie77]

Voice networking ticked on the IP Lines on both systems??? Does SSA show SCN enabled on the IP Line???

It maybe worth a reboot of the routers at boths ends of the link. I have seen SCN issues caused by blocked ports that shouldn't have been. A reboot of either end brought it all back to life again.

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

http://www.alliedcom.co.uk

Football is not a matter of life and death-It is far more important!!!!

 

[yipster]

Jamie

it worked after rebooting both firewalls finally AA and VM are working between sites.

thanks so much

 

[jamie77]

Result

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

http://www.alliedcom.co.uk

Football is not a matter of life and death-It is far more important!!!!