Centralized Attendant

[jjling]

We was 5 sites (ALL connected via TIEs). We do not uses H323 to connect the sites. 2 of the sites have CS1000M (Option 61C upgraded), one of them has CS1000S and the other 2 have Option 11C systems. We also have CallPilot at site.

We use CDP to handle calls between sites.

We currently have an operator at every site. We want to have only one site that has attendants. We want the attendants at that site to manage all of the internal and external calls for all of the sites.

How do I set up this site to handle all of the calls for all of the sites?

 

[atascoman]

You have several options available. We did this at the place where I used to work. We had the same scenario where we centralized all of our attendants at one location. In a nutshell here is what you have to do.

CDP your main facility numbers back to the central location and/or have your carrier move the DID number (assuming they are DID and not COT) to the trunk group for the central facility then either make that an LDN or IDC it to an LDN on the consoles. I recommend seperate numbers so you know which facility the call was meant for.

Then if you want them to be able to page overhead at the remote facility you need to setup network paging. You have to change the RCAP settings on your DCH at each site to allow network paging. You also have to set your page routes to allow network paging and then change the CLS setting on any stations that you want to be able to network page from the central facility. You can use the features and serivces guide and the PRI setup and config NNTP as references on how to set this up.

If you want to do network call park, it's similiar to network page but requires a little more CDP work too. Neither are hard to setup just have to make sure your dialing plans are all square before routing the numbers.

 

[johnpoole]

just be sure that when you remove any 2250's from the remote sites that you know that the switches are going to nights.. the only other thing that you may find is if the remotes have ldn's that ring to the operator on those sites. those would require bandwidth back to the main site.

john poole
bellsouth business
columbia,sc