Cell phone forwarding not integrating with voicemail

[stroked5o]

Our problem is with a sales group that call forwards all calls through their cell phones back to thier desk phones when they are in the office and if they do not answer it will give them open tree instead of going to thier voicemail boxes on site. I have added non-cell number in the middle of the call instead of the cell phone and integration works. Fails on 3 different cell carriers also. Any Ideas.
Option 11c and octel 250.

 

[cpm23]

Have you tried putting the cell number in as an alias? It works for mine. I have Cingular.

 

[stroked5o]

Adding the alias did not work. I traced the call and it is keeping the orignating CLID and not passing anything from the cell to use for an alias.

 

[cpm23]

Did you look at your D channel messaging, if it comes in on a PRI? The called number should be the extension at the desk. See what's in that field in the D channel message. Remember, if you turn on D channel messaging, do it at a slow traffic time.

 

[stroked5o]

I will let you know what I find. Thanks for the help.

 

[PERRYPJ]

DO YOU HAVE SFA IN THE CLS

OLD ROLMEN WORKING ON NORTELS

 

[fritzthecat]

Is that your Problem:
Wrong greeting by Octel mail if a forwarded GSM (mobile) to
a M1 set which has CFW to Octel

Setup and actions performed to cause the problem:
Customer is running on 2515
Octel mail connected
Set A any digital set has CFW to Octel
Set B any digital set has CFW to Set C
EURO ISDN connected to CO
1)GSM mobile has CFW to Set A via EURO ISDN
2)GSM mobile has CFW to Set B via EURO ISDN

External Party dials GSM number
1)
GSM gets forwarded to meridian Set A
Call gets forwared from Set A to Octel

2)
GSM gets forwarded to meridian Set B
Call gets forwared from Set C



Expected Results:
1) Octel mail greeting is related to Set A
2) Called number can be seen on Set C

Actual Results:
1) Wrong greeting
2) No called number in display

Both scenarios have the same root cause,the called number
gets not transmitted.

This is because of the GF Facility message within the SETUP
message (redirected information) from the incoming GSM CFW

If so you need to get MPLR15662 but this is a product improvement this meens you have to buy that Patch from Nortel


Regards
Fritz

 

[stroked5o]

SFA is configured on the set.