CDROM PROBS

[Dohus]

I got a prob on my computer that doesnt let me access my Cdrom in my computer the error message that iam getting in properties is "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)"
it work in msdos but not windows. any ideas?

P.S I have tried uninstalling them and diconnecting them and reinstalling them again.

 

[pbxman]

Do you have adaptec burning software on the pc? Did you recently remove it, or are using an old version of it?

Here's what MS says about it:

There are two supported methods to resolve this issue.

Method One
Remove the Upperfilters and Lowerfilters values completely from the following registry key:


HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
NOTE : If you are getting a code 39 message, it may be that additional third-party filter drivers were added to UpperFilters and LowerFilters values in addition to Adaptec filter drivers. In that case, you may try to remove the non-Adaptec filter drivers first, leaving the Easy Creator filters in place to see if the Code 39 goes away. If you still receive an error code 39, 32, or 31 message, remove the Upperfilters and Lowerfilters values completely in the preceding key.


Restart your computer.


Method Two
If the above method does not resolve the code 31 error message and restore access to your CD-ROMs, if you also have Media Player version 7.0 installed, you can uninstall Media player version 7.0 and download and install the latest release posted at the following Microsoft Web site:

http://www.microsoft.com/windows/windowsmedia

STATUS
This is a known issue with Easy CD Creator versions 5.01 and earlier, and DirectCD versions 3.01c and earlier.



MORE INFORMATION
This issue may also occur with the latest versions of Easy CD Creator 5.01 and DirectCD 3.01d or later.

The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

NOTE : There may be other third party CD-Writing Software that exhibit similar behavior. Some or all of these troubleshooting steps could apply to them if they also add entries under the UpperFilters or LowerFilters registry values by either adding their filter drivers or by removing the registry keys and values outlined in this article that begin with:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
WARNING : Ensure you perform a backup of your registry before you make any changes. pbxman
Systems Administrator

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