CDR Records

[Spirit1]

I have an Option 81C switch. Our CDR records are automatically downloaded to a third party vendor Equitrac for cost recovery.
We are getting some CDR records showing calls for long distance from a DN '9999'. We do not have any configuration for a DN '9999'. Equitrac said that using Polycom's was a known problem. I have a 3902 phone and a Polycom in each conference room. The DN number for the phone and polycom are the same. The polycom is an analog phone. Has anyone heard of this problem?

 

[johnpoole]

all 9's is any unknown dn, that call may be tandem, if you have calls that come in on a trunk and then back out, the dn field could be blank, i would make a call on the poly to a known ld then do a trace on it to make sure it is recording..

john poole
bellsouth business
columbia,sc

 

[StanleySteamer]

Ask the vendor to send you the raw CDR that contains the DN 9999.
Chances are they are misinterpreting the CDR records. Nortel has a very flexible cdr feature which has the downside of complicating call management systems.

 

[johnpoole]

i would agree with stan, i keep a raw copy of cdr on soft copy for just the same type trouble, i have gotten 9999 as a dn from a sort by an outside vendor, but the call was a tandem

john poole
bellsouth business
columbia,sc