CDR output formats for Avaya G3

[1a22ip]

Does anyone have samples of the cdr output formats for the Avaya G3. I amt currently using Telaseer for the CTI information to the CLS and it does not have enough data.

Thanks in Advance
ED

1a2 to ip I seen it all

 

[biglebowski]

you'll be better off posting this in the avaya forum.

Are you suggesting coconuts migrate?

 

[KillianK]

Contact NICE direct, they will have samples, every time Avaya change their CTI info NICE has to change the way NICE quiery's

Cheers,

Killian,

NextiraOne Ireland

http://www.NextiraOne.ie

 

[denazn]

1a22ip:
What version are you using? There's samples in the c:\nicecti\bin (or c:\nicecti\bin\integrations if you are using 8.8 Integration SP1 and above). They are called lucent.ini, and luc1 to i believe luc8.ini). There's one ini file for each format. Take a look in each one to see which one is what you're sending to NICE.

 

[1a22ip]

Thanks everyone for your responses. I have fixed my problem by defining a second CDR output from the PBX. I used unformatted and NICE is happy and my call accounting system didn't nee to change$$$

Thanks again
ED

1a2 to ip I seen it all