CDR Issue - CSE1000E Rlse 5.5

[golfdoctor]

Was informed by the admin staff that records with the ACOD 7109 were not showing up in their RAW data. We have H323 Tie Trunks also and those records are just fine.
What is frustrating is they say this occurred around the end of October. Ahh @@#$$ Behind in the billing....
To make a long story short I cannot seem to get any COT records into the PollcatIII device.

I am at a bit of a loss; short of rebuilding the route and trunk members. The CDR port seems good as records from the H323 route are present. I can login to the switch via the PollcatIII in pass-through mode. Calls that leave or enter the COT trunks work fine just no record output to the PollcatIII.

Have included the route ,CDR port and a couple of the trunk members - There are actually 10 - all are the same.

As usual any thoughts or suggestions would be appreciated

TGD

ROUT 9
TYPE RDB
CUST 00
ROUT 9
DES
TKTP COT
NPID_TBL_NUM 0
PRIV NO
SAT NO
RCLS EXT
VTRK NO
NODE
DTRK NO
ISDN NO
PTYP ACO
AUTO NO
ICOG IAO
RANX NO
SRCH LIN
TRMB NO
STEP
ACOD 7109
CPP NO
TARG
CLEN 1
BILN NO
OABS
TIMR ICF 512
OGF 512
EOD 13952
DSI 34944
NRD 10112
DDL 70
OOD 1
ODT 4096
RGV 640
FLH 510
GRD 896
SFB 3
CRD 512

IENB 5
TFD 0
LEXT 100
VGD 6
SST 3 0
NEDC ETH
FEDC ETH
CPDC NO
SPCT IMM
HOLD 02 02 40
SEIZ 02 02
RGFL 02 02
RVSD 08 31
ILLR 02 02
DRNG NO
CDR YES
INC YES
LAST YES
TTA YES
ABAN NO
CDRB NO
QREC NO
OAL YES
AIA YES
OAN YES
OPD YES
CDRX NO
NATL YES
MUS NO
MR NO
MANO NO
EQAR NO
FRL 0 0
FRL 1 0
FRL 2 0
FRL 3 0
FRL 4 0
FRL 5 0
FRL 6 0
FRL 7 0
OHQ NO
OHQT 00
TDET NO
TTBL 0
ATAN NO
OHTD NO
PLEV 2
MCTS NO
ALRM NO
ART 0
SGRP 0
ARDN NO
AACR NO



REQ
TYPE adan tty 2
ADAN TTY 2
CTYP MGC
IPMG 0 0
DNUM 2
PORT 2
DES CDR_BUFFER_BOX
BPS 9600
BITL 7
STOP 1
PARY EVEN
FLOW NO
USER CTY
XSM NO



REQ: prt
TYPE: cot
TN 0 0 1 0
DATE
PAGE
DES
TN 000 0 01 00 VIRTUAL
TYPE COT
CDEN 8D
CUST 0
XTRK EXUT
FWTM NO
TIMP 600
BIMP 3COM
AUTO_BIMP NO
TRK ANLG
NCOS 0
RTMB 9 4
NITE 7010
SIGL GRD
SUPN YES
STYP PSP
AST NO
IAPG 0
CLS UNR DTN CND ECD WTA LPR APN THFD SPCD
P10 NTC
TKID
AACR NO
DATE 13 FEB 2009


REQ PRT
TYPE: TYPE COT
TN 0 0 2 0DATE PAGE
DES
TN 000 0 02 00 VIRTUAL
TYPE COT
CDEN 8D
CUST 0
XTRK EXUT
FWTM NO
TIMP 600
BIMP 3COM
AUTO_BIMP NO
TRK ANLG
NCOS 0
RTMB 9 9
NITE 7010
SIGL GRD
SUPN YES
STYP PSP
AST NO
IAPG 0
CLS UNR DTN CND ECD WTA LPR APN THFD SPCD
P10 NTC
TKID
AACR NO
DATE 13 FEB 2009

 

[Tman45]

What system do you use with your PollCat? We use Tapit and it seems to work fine. There are only a few things I can think of - such as verify the PBX setting on the PollCat (it took us a LONG time to set it right) - if you had a power outage in October-ish it could have reset the box - OR if someone accidentally reset the box back to factory default DOH!!! Anyway, that is about all I got for now unless you want to provide more info on what you have done for troubleshooting.

 

[golfdoctor]

Tman45

The pollcat III settings match CDR port. Nothing has changed from October time frame that I can see other than me messing around today. Even tried building a new route and member and still no change.

Records are being collected just not from the COT (using XUT cards) The COT trunks are used for incoming access to the node and for outcalling both local and long distance. Should be seeing a record for incoming and outgoing calls even jiberish would be good at this stage.

I will try to cut the CDR port speed to 1200 vs 9600 and change the PollcatIII to match. Short of that I am stumped excluding the rebuild.

TGD

 

[golfdoctor]

Removed TTA and Answer Supervision on the route and voila all is back to normal.
Must have changed these parameters in October for whatever reason and failed to notice the CDR issue. (DOH !!)


TGD

 

[Tman45]

NICE!!! Good job fixing it yourself. Who would have thought that TTA and Answer Sup on the route would cause issues with the CDR. Hmmmmmm.