CDR - DATA 2

[Bondzie]

I need help in understanding the data collected from my Lucent Definity Prologix. I have a call accouting software connected to the pbx and it sometimes reports calls with duration up to about Nine Hours (9:59:12) with duplicate and also the date and time of the calls are the same.
Can anyone help me understand this please. My use a Telecount call accounting software.

 

[1a22ip]

I have run into this problem. Do you have modems that stay connected all day? When this happens the Prologix will sent the 9:59:12 call to the cdrr and start the timer again. Therefore if the modem call or any station for that matter stays connected for more than 9:59:12 you will receive the data in these increments. If the call is connected for 2 days you will receive about 5 9:59 calls give or take.

I hope this makes sense
ED

1a2 to ip I seen it all

 

[mikeydidit]

Ed has you in the right direction. Also look for trunks that have not disconnected calls. I have had this problem before as well as modems.

Mike Jones
Louisiana State University Health Sciences center

 

[4merAvaya]

You may want to set up Automatic Circuit Assurance (ACA) which will alert you to very short or very long call holding times.

Kevin

 

[phoneguy55]

I too have had this problem. People call my coference bridge via a polycom then when the call is over walk out without hanging up the phone. The cdr reports show multiple calls with the time of 9:59. To solve this my call accounting package can send an email to my blackberry when there is a long cdr record. I then log into the PBX and busy and release the trunk. This hangs up the call. Then next day I find the user and let them know what they did wrong. After a while this problem stoped.