CDN vs. ACDN

[NorstarOption]

If I need to send a DID to a custom call routing that I programmed in call pilot. Do I have to program the DID as a CDN with DFDN to cp pilot DN or as an ACDN with NCFW to cp pilot DN? Then program the DID as a SDN and assign it to the application I built.


TIA

 

[lamasu]

try a phantom TN and DCFW to callpilot

 

[lretrievers]

The preferred way is to build a phantom 500 as lamasu stated. You can do an ACD queue also and NCFW it to the Call Pilot CDN.....but the phantom 500 is really the way to go.

 

[acewarlock]

I perfer ACD as it doesn't use up a TN LIC.

 

[lretrievers]

In Succession 3.0 or higher, phantoms do not use an ISM. You are supplied with 32000 of them or some number like that.

 

[janeenaj]

TN license is a lot cheaper than ACD license...keep in mind, you only get 240 ACDDN/CDN per system, that is the max unless you have an 81C with CPP/FNF and ACD expansion package. As Iretrievers said, rel 3.0 and above, phantom do not use an ISM