CCS Mystery.....

[HtownMack]

Can someone please help me explain to my client why at some hours on the bcms trunk report you have a higher total busy percentage than total used percentage? I am taking the CCS per hour and dividing it by 3600 to come up with the percentage used. Am I right in doing this? When you look at the summary for the entire 24 hours, it works out fine, but I'm having a hard time explaining why at (example) 15:00 hrs, my %all busy is 62 and the percent used (ccs/3600) is 42.

 

[Ronster]

The stats for a call are bundled into the hour (or half-hour) period in which the call ends. e.g. if a call begins at 14:50 and lasts for 11 mins there would be 660 secs worth of CCS in the period 15:00-16:00. 600 of these seconds were actually used within the 14:00-15:00 period. This is even more exagerated if you have a call which spans > 1 hour.

Hope this helps...

Ronster

 

[HtownMack]

That's how I understand it as well. It's a little harder to convince the client.