CCR won't answer

[oldward]

I got a good one.
A few weeks ago at one of my sites the night CCR stopped answering, nobody changed anything that I can see. I've tried rebooting both voicemail and phone system, stared and compared with other sites, can't see anything out of the ordinary. Any ideas? System is a Mics with DR 4.0, voicemail if 4.0.04C. System has a PRI, hasn't had any routing problems for over a year. Bandaid solution for now is to call forward main phone to voicemail at night, gets the General Delivery.

 

[kmw40]

Make sure to check in programming under
Ringing services
Ringing Groups
Show group: Ex:001
assign ext: EX: 221 receptionist)
and what is usually missed is assigned the Voice Mail extension: EXAMPLE: 236
Voice mail extension must also be assigned in the ring group along with the recept. ext. To show what the voice mail extension is press Feature 985.

 

[oldward]

Tried all that, but I'll go through it again tonight just to be sure.
Thanks for the reply.

 

[kmw40]

also: check
Feature 982
Password OPERATOR
make sure lines are set to ANSWER YES

 

[oldward]

They use F871 for nite ring, but I'll doublecheck the F982.
Good idea, thanks again

 

[bigcat919]

You probably allready checked this, but go the table that is answering lines and toward the end make sure the CCR tree has not been disabled somehow for that greeting table.

 

[oldward]

Been there, done that, tried all of the above last night, CCR still don't answer.
Thanks