CCR Wallboard Customization

[arunknair]

Hi all,
I have configured wall board in Avaya CCR. I have added an option Answered calls which shows the total number of calls (around 1700 and counting). I want the system to show only the calls answered on that day. Also is it possible to configure the total call answered per week?

In short I want the system to display the daily details.
Is it possible on wall board?

 

[Gupz]

Yes it is

Avaya, Alcatel, Panasonic, 3com NBX, Swyx, 3cx
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Avaya ACIS SME
Alcatel ACFE

Jack of all, Master of none!

 

[arunknair]

Dear gupz,

How can i do that is it via thr scheduler and set a redet statistics every day.

 

[DrDrayAvaya]

there should be a housekeeping task in schedule already that does "reset realtime stats" pretty sure that clears the supervisor monitor/ dashboard stats, and wallboard stats at the given time. the house keeping tasks are in CCR install guide too of course.
it won't kill historical reporting though, that's safe as in SQL database of course.

Cheers,

Chris

 

[arunknair]

Dear Chris,
Done and working fine. I was confused whether this will reset the statistics for wallboard user as well.