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CCR STATS AUTO RESET - or NOT

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VoiceonData

VoiceonData

Technical User
Jun 12, 2007
350
GB
I have installed CCR onto a 2008 server , followed the manual.

Everything is working perfectly apart from the client wants to reset the wallboard stats every day. I set up a scheduled task , it fails writes to the event log and then i get an error on the Printer Discovery and Sql Database

Clear the event log, restart the services

System.ApplicationException: PrinterDiscoveryService.CreateSchedulerTask failed ---> System.Web.Services.Protocols.SoapHeaderException: System.Web.Services.Protocols.SoapHeaderException: Server unavailable, please try later ---> Avaya.SBCC.Services.ServiceContracts.Exceptions.PrinterServiceException ---> System.Runtime.InteropServices.COMException (0x8007052E): Logon failure: unknown user name or bad password. (Exception from HRESULT: 0x8007052E)
at VistaTaskScheduler.ITaskFolder.RegisterTaskDefinition(String Path, ITaskDefinition pDefinition, Int32 flags, Object UserId, Object password, _TASK_LOGON_TYPE LogonType, Object sddl)
at Avaya.SBCC.SBCCWindowsTaskScheduler.WindowsTaskScheduler.CreateVistaSchedulerTask(ScheduleTask scheduledTask, SecureString accountPassword)
at Avaya.SBCC.SBCCWindowsTaskScheduler.WindowsTaskScheduler.CreateWindowsSchedulerTask(ScheduleTask scheduledTask)
at Avaya.Sbcc.Printer.Discovery.PrinterWebService.CreateSchedulerTask(ScheduleTask scheduleTask)
--- End of inner exception stack trace ---
at Avaya.Sbcc.Printer.Discovery.PrinterWebService.CreateSchedulerTask(ScheduleTask scheduleTask)
--- End of inner exception stack trace ---
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at PrinterDiscoveryService.CreateSchedulerTask(ScheduleTask scheduleTask)
at Avaya.SBCC.WebClient.ServiceAgents.PrinterDiscoveryServiceAgent.CreateSchedulerTask(ScheduleTask task)
--- End of inner exception stack trace ---
at Avaya.SBCC.WebClient.ServiceAgents.PrinterDiscoveryServiceAgent.CreateSchedulerTask(ScheduleTask task)
at Avaya.SBCC.WebClient.BusinessLogic.PrinterServiceManager.CreateSchedulerTask(ScheduleTask task)
at Avaya.SBCC.WebClient.BusinessLogic.ScheduledTaskBase.CreateTask(ScheduleTask taskDefinition, Int32 taskId)
at Avaya.SBCC.WebClient.BusinessLogic.ScheduledTaskController.CreateTask(TaskType taskType, ScheduleProperties taskProperties, Int32 taskId)
at Avaya.SBCC.WebClient.FrontEnd.Schedule.CreateWindowsMaintenanceSchedulerTask(TaskType type, MaintenanceTask maintenanceTask)
at Avaya.SBCC.WebClient.FrontEnd.Schedule.CreateMaintenanceScheduledTask()
at Avaya.SBCC.WebClient.FrontEnd.Schedule.btnUpdateScheduleProperty_OnClick(Object sender, EventArgs e)


I can see the username and password error but dont quiet understand why ??

You can reset the stats manually

They are using CCR 1.2.4.6 IP OFFICE 6.0.(8)


Thanks in advance



voiceondata
 
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I have not seen this problem yet.
IS there somebody who does not log out and the timer for that is high ?


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.
 
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Hi no it can happen when only one user has just logged on

This also happens when you schedule a report to be sent via email. Then just the printer discovery stops

I get the feeling its something like the user details in security settings

voiceondata
 
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Is see it.
The printer servcise is the only one that logs in as a domain user.
Change it to local and put in the systems login and it will work.
I have had it too.


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.
 
Upvote 0 Downvote
Without being thick

@ "Is see it.The printer servcise is the only one that logs in as a domain user.Change it to local and put in the systems login and it will work.I have had it too."



On services change to local user ??
then where do i put the system login ??

voiceondata
 
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Sorry, no need to enter login credentials.


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.
 
Upvote 0 Downvote
You means the service does not work or the same error ?
I would look in the firewall or any other apps that can interfere.

Or even a reinstall will be an option. (1.2.5.1)

Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.
 
Upvote 0 Downvote
the printer service MUST run as a domain administrator if the machine is running in a domain.

I suspect since you are running Vista you have the User Account Control on. TURN IT OFF.

Try this and try again.
 
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HSM, I had the same problem and also in a domain.
Changed it and problems gone.
I guess when you use automatc reports to a printer can give problems but I did not test that.


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.
 
Upvote 0 Downvote
Who mentioned Vista ???

Anyway as it happened i couldnt see the wood for the trees.

I upgraded .1.2.5.1 (which performs alots better) and re entered the account for scheduled tasks and printers

and hey presto we are all working

voiceondata
 
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For how long :)

I am only joking to annoy HSM a bit (he loves CCR but he doesn't admit it)


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.
 
Upvote 0 Downvote
This happens if you change the account that the Printer Discovery Service runs as after installation. The password you enter during install is saved within the CCR configuration and if you change the account at a later date the passwords don't match.

You can fix this by running SBCCPasswordReset.exe and entering the password of the account that the service now runs as, then restarting the service.

The account the service runs as needs to have local admin rights, not domain admin rights.
 
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From the CCR Software Installation section in the KB:

13. Enter a name and password of an administrator rights account on the server PC. The Browse button can be used to select an existing account name.

BTW the way that wasn't a recommendation, just how ours was setup at the time. It nows runs as local admin and works fine.
 
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Like i said too.
Domain account gave problems because it could not verify in time.
Changed it to local account and it was fine.


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.
 
Upvote 0 Downvote
Oh if there was only a CCR course - then as professionals we would need to look like amatures on site!
 
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