First you need to turn off system answer and CCR. Go into programming (feature ** 266344 266344) and press next until you reach System Programming. Press Show. Press Next until you reach Auto Attendant. Press Show. Press Next until you reach CCR. Scroll through to make changes, then release. Use Feature *833 for recording. When finished, return to system programming and change as needed. If you send me an email (patj@lazertel.com) I'll email the coordinator guide as an attachment...requires adobe reader)