CCR calls waiting incorrect

[zoomatomic]

Hi

I have a simple CCR setup.

1 CCR hunt group with 7 CCR agents.

Wallboard shows way too many calls waiting ie., shows 38 calls waiting when system status shows only 4 calls coming in.

Is there any config I need to change on the hunt group or the system? or is this a Known Issue

Calls are coming in on a PRI and users have 9620 IP phones.
IPO 8.1.67
CCR 8.1.41.1



Thanks

 

[tlpeter]

Did you perhaps configured a collective group?

BAZINGA!

I'm not insane, my mother had me tested!

 

[zoomatomic]

Its set up as a sequential hunt group.

 

[hairlessupportmonkey]

reboot the CCR server

ACSS - SME
General Geek

 

[zoomatomic]

rebooted everything twice, still the same result

 

[tlpeter]

Synchronized calls selected on the announcements tab perhaps?


BAZINGA!

I'm not insane, my mother had me tested!

 

[nmessick]

CCR has not been good for us at all. We pretty much just log everything to SQL server and pull out what we want.

 

[zoomatomic]

Not using announcements

 

[morenot]

how many wallboards do you have?

 

[zoomatomic]

Just one wallboard.