ccc vm pro reporting

[dizzyphil]

Folks,

I have a customer that needs extensive reporting from vm pro modules. An example of what they need is this: When a call comes in and goes directly to a vm start point, the user has an option to press '5' and the system transfers them to an off-site 800 number to enroll them in life insurance. My customer needs to know the number that called and how many people dial '5' and go to the 800 number and print this information for billing purposes. They have 406 3.0.59, TapIt call accounting, vm pro. I know CCC or CBC will be necessary, but which one and what licenses will he need to get. Any help and/or additional information would be greatly appreciated.


Dizzy

 

[dizzyphil]

Any body have any ideas?

 

[crashtest1000]

CCC will do this, in VMPro set up the repoting fields then make some calls, Run the Voice mail reports these ones will cover the call flow
VM Call Flow Monitor by Call Flow Name.

VM Call Flow Monitor by Topic.

VM Call Flow Monitor.

VM Summary

I don't know how you can see which customer hug up after calling you may have to do a lost call by cli report

 

[intrigrant]

You can add a accountcode with the dialled number as CLI.
If the number is dialled then the accountcode will be in the SMDR call details.
If you then report in Tapit on the account code you can see how many times and how long the VM Pro has been transferring calls to this number.