CCC Reporting

[peril0709]

Does anyone know of a report within CCC which will show the number of calls that would have gone to the primary hunt group, before the call has then overflowed to another hunt group?

We forward calls to a primary hunt group first and then use various overflow groups. Although I can easily see how many calls the primary group took, I cannot see how many have overflowed which would have gone to the primary had there been enough resources available.

Thanks.

 

[Bas1234]

What versions are you running?

IP Office?
VMPro?
CCC?

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It works! Now if only I could remember what I did...
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