CCC Report question

[rdoubrava]

This is an IPO R4.2 (23), VM Pro and CCC.
Calls come into the switch via PRI.
They are answered by the auto attendant
(they have plenty of ports).
Choices are press 1 or press 2.
Both choices are a blind transfer to a CCC reporting group.
I'm looking at the Customer tracking by ICLID report.
While looking at a report, I see "Transfer Failed" In the direction field in the report.
Maybe 1 out of 100 calls.

What does transfer failed mean in the report?
How can a transfer fail ?
Any ideas ?

 

[IPGuru]

Can the destination group be busy?
if the groupe does not have queuing enabled a blind transfer to a busy group will drop the call.


I do not Have A.D.D. im just easily, Hey look a Squirrel!