CCC Report for Call Forward

[smsam]

I'm running 3.59 with CCC V5. My main huntgroup has a "Night Service Fallback Group". This night service group is used for forwarding calls to an offsite location. It contains members (users without hardware) with call forward activated. I would like to see how many calls are being forwarded. When I open this group in the CCC reporter, it has no data. Any suggestions?

 

[JeSTeROCK]

Make the divert user force login. This may force the night service group into appearing into CCC stats.

If this fails try using voicemail pro to do the transfer at night and setup reporting on the transfer.

 

[bakeacake]

Mmmm Jet I agree for the last part.

I use reporting from VMPro module for a offsite transfer in CCC

Are you are using VMPro?

 

[intrigrant]

Why dont you use account codes for the external dialled number, there are special reports there.

 

[smsam]

I am using VMPro. What type of module did you setup?

 

[yeehaababy]

It almost sounds like you know what your talking about Bake a Cake

 

[JeSTeROCK]

Turn on voicemail for the group and on the fallback tab delete the Night service fallback group.

This will now goto the group's voicemail leave.

Connect from the start point of the groups leave to a Route by call status.

Connect the OutOfHours to a transfer of if multiple numbers are are needed use Assisted transfers.

On these transfers there is a reporting tab. Tick send reporting information and fill out the fields.

This info comes up on CCC vociemail reports or something like that, maybe a call flow report, sorry can't remember exactly

 

[intrigrant]

Be aware that at any given time calls will go to voicemail, wether it is day or night.
I would do the following :
create a new module with a name like "NightGroup"or whatever, the action is "LeaveMail" for the desired group.
Create a shortcode like this:
SC = *699
TN = "NightGroup"
Line ID = 0
Action = Voicemail
Create a user wich is diverted to *699 including huntgroupcalls ( rightclick on the divertnumber and add a new alias )
Create a group type hunt with the above user as a member
Use this huntgroup as the nighttime target.

As you put the group in night mode all calls will go to the NightGroup, as the only user is deiverted to VM action "LeaveMail" callers can leave a message.

 

[bakeacake]

JeSTeROCK : Try VM Call Flow Monitor By Topic