CCC Archiver not starting

[TLDuk]

Got a CCC v5.0.56 set-up on a windows 2003 R2 server everything is now working except the Archiver

in the delta server event log I keep getting the error "Cannot licence Archiver" when ever I attempt to start the archiver

any ideas ??

 

[BobNukem]

Here are a couple of things to try if you haven't tried them already:

Check Manager to see if your license for CCC is valid

Open Delta Server, check the Comms tab from list on the left and makes sure it is connecting to the IP Office. It should say Comms restored once it connects.

Check the License Info tab to make sure Delta Server sees the licenses on the IP Office. Restart the Delta Server Service if it does not. The licences mus show up here before everything will work.

Check the Archiver tab in Delta Server. Make sure the box labeled, "Launch Archiver at startup" is checked. Verify that the name of your CCC server is in the "Database Server" box. The Metrics and Events counters should increment if it is connected and working.

 

[TLDuk]

i will check these in the morning

 

[TLDuk]

Ok narrowed this down a bit...

I upgraded the system to 4.1(15) this morning i still have the same problem but delta sever now shows Archiver but with no licences available..

License Info

License Info Total Available Number Remaining
Agents 10 0
Call Center View 2 2
Wallboard Server 0 0
Archiver 0 0
PC Wallboard 1 1
CCC Report Viewer 2 2
CCC Report Designer 0 0
CBC 80 80
DeltaView 0 0
Workforce Management - Blue Pumpkin 0 0
Spectrums 0 0
Chat 0 0
Email 0 0
MSCRM 0 0
Proactive Reporting 0 0
CCC Report Viewer 0 0

on manager it show the following key

Compact Business Centre
IP500 VCM Channels
CCC PC Wallboards
CCC Supervisors
CCC Agents
CCC Server
CCC Agents
CCC Supervisors

Am I missing a licence or is the archiver licence not being activated for some reason ??

 

[BobNukem]

Do you have CBC and CCC loaded on the machine? I see CBC in the Manager license keys and the license keys associated with CCC. A basic CCC installation has five licenses - CCC Agents, CCC PC Wallboards, CCCserver, CCC Supervisorss and Report Viewer.

CCC and CBC use Delta Server to get data from the phone switch. I would start with a clean slate. Uninstall both CCC and CBC. Reinstall CCC to see if that fixes your problem.

 

[TLDuk]

well the site is being upgraded from CBC to CCC the CBC in on a different PC that was turned off before we started

If its not broke tweak it..

 

[BobNukem]

I would remove CCC and reinstall. It should load all the appropriate programs and services.

 

[tlpeter]

Did you check "DEP" ?
Is the firewall on and did you use the avayafw batchfile to open the ports required for the applications ?
Virusscanner ?
Is the deltaserver on the same machine, if not then deinstall it and install it on the server !

ACA - Implement IP Office
ACS - Implement IP Office
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______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[TLDuk]

Bobnukem: tried it twice

tlpeter:

No i din`t check DEP will check that on Monday
The firewall is currently disabled
The virus scanner has not been installed yet
Yes its on the same machine but i am going to try installing it on a different PC

If its not broke tweak it..

 

[gmgbg]

Hi, I think it seems that all licenses that comes with ccc server are missing.
Archiver, ccc reporter and wallboard server.
You should have a license valid for ccc server in IP Office

 

[IPOfficeIreland]

does manager say "valid" for CCC Server?
Are you using a serial licenes key?
Does the CBC Pc have the serial key?
License key Server IP Address In IPO match to new PC.

 

[intrigrant]

In Admin you say that the CCC Server license is installed but in DeltaServer it does not show as valid.
If you have a valid CCC Server License then you mustat least have the Wallboard Server and Archiver license with a number.

 

[TLDuk]

Ok well its a ip500 with a license card or what ever you call it so no needs for a license PC

Intrigrant

I have a valid CCC server license in manager but delta server tells me both Wallboard Server and Archiver have 0 licenses it like the IP500 is not telling the delta i have valid licenses..



If its not broke tweak it..

 

[tlpeter]

Do they show valid in manager ?
Is there a hardware firewall in the network wich id blocking some ports ?



ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[gmgbg]

Is delta server talking to IP Office?
Can you see calls in event viewer?
Delta server is a small application, you could try to install just delta server on another pc an see what license information that shows.

 

[TLDuk]

yes delta server is talking to the IPO i am getting other license information and call data i will be trying in on another pc on Monday

If its not broke tweak it..

 

[TLDuk]

Ok well I think I found the problem on an IP500 according to the documentation CCC is only support on Professional Edition, my system is Standard Edition...

Will keep you all updated I think I need another licence key...

If its not broke tweak it..

 

[tlpeter]

So the licenses do not show valid or do they ? (nice to know )


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[TLDuk]

the wallboard server and archivers licenses show in delta server as 0, but in manager they are valid...

If its not broke tweak it..

 

[hibroth]

Hello,

I had it, it was due to the fact the Delta Server service starts more faster than the CCC archiver does, you should create a script to make the the DServer starting depends on the archiver one....

hb