Can't Upgrade

[rdoubrava]

This is an IP 500 V2 8.1 (69)
I can't upgrade the system?
tried multiple systems, different OS's.
Firewall and antivirus are off.
The system password I'm using is correct.
Getting a TFTP errors when accesses the SD card.
Here the edited monitor trace

TFTP: Server::RRQ(from 10.9.1.15, 57639) (loc 10.9.101.1) deltaconfig/vmail (Total 0)
PRN: Sending body size=74
PRN: Monitor Status IP 500 V2 8.1(69)
PRN: LAW=U PRI=2, BRI=0, ALOG=4, VCOMP=74, MDM=0, WAN=0, MODU=0 LANM=0 CkSRC=5 VMAIL=1(VER=3 TYP=1) 1-X=0 CALLS=0(TOT=53240)
TFTP: Server::RRQ(from 10.9.1.15, 57640) (loc 10.9.101.1) nasystem/remote/rXg6,&)CSSS0/allocate/12190813/ip500v2.bin (Total 0)
TFTP Download: UPGRADE: Preallocate store for filereader
TFTP: TFTP Server - duplicate request for client (from 10.9.1.15, 57640) (loc 10.9.101.1) nasystem/remote/rXg6,&)CSSS0/allocate/192048/avpots16.bin
TFTP: TFTP Server - duplicate request for client (from 10.9.1.15, 57640) (loc 10.9.101.1) nasystem/remote/rXg6,&)CSSS0/allocate/387376/dvppots.bin
TFTP: Server::RRQ(from 10.9.1.15, 57641) (loc 10.9.101.1) deltaconfig/vmail (Total 1)
TFTP: TFTP Server - duplicate request for client (from 10.9.1.15, 57640) (loc 10.9.101.1) nasystem/remote/rXg6,&)CSSS0/allocate/185292/nas0-16.bin
PRN: Sending body size=74
TFTP: TFTP Server - duplicate request for client (from 10.9.1.15, 57640) (loc 10.9.101.1) nasystem/remote/rXg6,&)CSSS0/allocate/418860/nadcp-16.bin
ERR: TFTP Write:: Too many retries (from 10.9.1.15, 57640, to 5310) file=nasystem
TFTP: Server::RRQ(from 10.9.1.15, 57640) (loc 10.9.101.1) nasystem/remote/rXg6,&)CSSS0/allocate/593656/nadcpV2.bin (Total 0)
TFTP Download: UPGRADE: Preallocate store for filereader
TFTP: TFTP Server - duplicate request for client (from 10.9.1.15, 57640) (loc 10.9.101.1) nasystem/remote/rXg6,&)CSSS0/allocate/251700/naatm16.bin
TFTP: Server::RRQ(from 10.9.1.15, 57642) (loc 10.9.101.1) deltaconfig/vmail (Total 1)
TFTP: TFTP Server - duplicate request for client (from 10.9.1.15, 57640) (loc 10.9.101.1) nasystem/remote/rXg6,&)CSSS0/allocate/1422468/nadcpaV1.bin
PRN: Sending body size=74

http://www.tek-tips.com/threadminder.cfm?pid=940&page=1

PRN: Monitor Status IP 500 V2 8.1(69)
PRN: LAW=U PRI=2, BRI=0, ALOG=4, VCOMP=74, MDM=0, WAN=0, MODU=0 LANM=0 CkSRC=5 VMAIL=1(VER=3 TYP=1) 1-X=0 CALLS=0(TOT=53240)
RES: Tue 22/8/2017 18:22:08 FreeMem=39590880 37858712(5) CachedMem=1732168 CMMsg=13(14) Buff=5200 1412 998 12383 5 Links=21215 BTree=0 CPU=1/4/220/15040/47757/1
RES2: IP 500 V2 8.1(69) Tasks=54 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=135 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=3 SSA=1 TCP=172 TAPI=0 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
RES4: XML MemObjs=45 PoolMem=2097152(1) FreeMem=2082064(1)
ERR: TFTP Write:: Too many retries (from 10.9.1.15, 57640, to 5311) file=nasystem
RES: Tue 22/8/2017 18:22:17 FreeMem=39592360 37858712(5) CachedMem=1733648 CMMsg=13(14) Buff=5200 1412 999 12383 5 Links=21217 BTree=0 CPU=1/4/220/15015/47757/1

 

[janni78]

What are 10.9.15 and 10.9.101.1 ?

Could be a firewall messing up the TFTP transfer if it's on seperate subnets.

"Trying is the first step to failure..." - Homer

 

[IPGuru]

why are you trying to upgrade via the network anyway?

shutdown the SD card, put it in a card reader & do a recreate SD Card from manager




Do things on the cheap & it will cost you dear

 

[rdoubrava]

I was trying to upgrade remotely using the network.
10.9.101.1 is the phone system
10.9.101.15 is the voicemail computer

Is this a bad SD card ?

 

[IPGuru]

I was trying to upgrade remotely using the network.

You are a braver man than me
I would not attempt a remote upgrade without an engineer available for disaster recovery except in very extreme circumstances



Do things on the cheap & it will cost you dear

 

[janni78]

Best guess is that there's a firewall between the Voicemail Computer and PBX that has TFTP ALG enabled or similar.

Had an issue before (loong time ago) with a customer where phones on a remote site couldn't upgrade through TFTP which was a firewall issue.

"Trying is the first step to failure..." - Homer

 

[Westi]

I had several issues upgrading remote systems to R10 (from 9.0) and had to recreate the SD card to make it work.
I would suggest to use that method as well and all you need is someone on site that can hold a small philips screwdriver and knows how to take an SD card out of the IPO and put it into a local Laptop / PC with a SD card.

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[sizbut]

The slow method is create an SD card (doesn't need to be an Avaya card) in your office, post it to the customer with instructions to insert into the system's optional SD card slot. You can then tell the system to upgrade from that card.

Stuck in a never ending cycle of file copying.

 

[Westi]

sizbut
I never tried that but have a few more releases to go up on my home system and will try that on the weekend. Except if I get sidetracked with other stuff out on call interruptions.

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter