Can't send using earthlink

[Drachenhunter]

Hello I do tech support for an ISP, one of our customers has a problem:

He is unable to send mail using his earthlink Address from outlook express, he has the following server settings:

incomming type: pop3
server: pop.earthlink.net
outgoing(smpt): smpt.earthlink.net

then the usual ports: 25, 110 ect. and he had outgoing authentication turned on, so I had him turn it off and see and it still didn't work. I noticed that the netscape settings were mail.earthlink.net would those work with outlook express?

thanks for any input you can offer.

 

[smah]

The customer needs to use the correct mail server names. If those server names work with Netscape, they will work with OE. This should all be in the customer's documentation or the earthlink web site.

 

[IRstuff]

I think there's a problem with the firewall. I've got the exact same problem at work. I can receive but not send mail using the pop3 server from work through OE, although Hotmail seems to work OK

The identical OE configuration works perfectly at home.

TTFN

 

[Davetoo]

First off, I presume you meant "SMTP", not "SMPT" in both instances. ;-)

Second, Earthlink does not permit access to their SMTP servers from outside their network, i.e., if your customer is dialing up to the Internet on your network, he can not use Earthlink's servers to send his mail. Retrieval via POP3 is not a problem, but he'll have to use your SMTP ("yours" meaning the ISP that you work for).

irstuff - same thing applies to you. You can get it to work at home because I presume you're dialing up with Earthlink, but at work you're using a different method of accessing the Internet.

In either case, you have to use the SMTP server of the ISP you use to dial-up with, or use a webmail account such as Hotmail, Yahoo, etc.

What you're attempting to do is relay mail, and most ISP's prevent that (as well as nearly everyone else).

Dave