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Can't external transfer w/ one-X softphone

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cztech

cztech

Technical User
Jul 2, 2003
416
US
I have installed a new IP Office and the customer is heavy user of the one-X portal and clients.

They have a PRI. Are running 7.0.12 I believe.

Can make and take calls w/ one-X client; can use client to select "Transfer" and then can connect to the 2nd call. But when trying to complete the transfer, receive message "Transfer Failed."

Have checked the normal settings:
3 call appearances for user
off-hook transfer/forward in System/Telephony OK
off-hook transfer/forward in User/Telephony/Supervisor OK

Have tried off-hook station, NO-GO.

Any ideas?


cztech /
 
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