Can't dial out when logged into Call Center

[holydiver]

Hi,
WE have a Norstar/Callpilot set up with the Call Center module installed. For some reason, when some of my agents are logged in to the Call Center, they cannot make outbound calls, even if the press the "not ready" button. Any idea why this is?

Thanks! Any help is greatly appreciated!
A

 

[acewarlock]

You want the Norstar Forum, this is the PBX forum.




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