Can't dial missed numbers form log. System inserts digit 1.

[rick4610]

I have another oddball problem that no one seems to know the solution to. (S8710 / 4610SW IP phones).
When our users attempt to call a missed number from the log screen, the system will append a 1 in front of the area code. (example 713-555-5555 will dial like this 9-1-713-555-5555) With our general population using a COS that will not allow 1+dialing, they just get an error tone. We use a government long distance service which is set up with an access code for all long distance calls. Or at least we are supposed to. It is my belief that Avaya set the system up to prevent individuals from making toll calls by calling missed numbers from the log screen. My question is, does this sound like a logical reason for the 1 in front of the area code, and what screen do I use to find out how this was built?

Thanks,
Rick

 

[g3rguy]

The ip phones do that from the log for some reason. It should still work though.

 

[phoneguy55]

If your ARS is only set up for only 10 digit dialing and not 11 then remove the 1 in the route pattern and your calls will complete.

 

[rick4610]

I should add some additional information to this question. The COS that is used by 99.99999% of our users does not allow for 1+dialing. A select few individuals are allowed a COS to dial 1+ through Sprint. All the rest of us peons must dial 75 to access our FTS service, Federal Telecommunications Service for long distance. For this reason I can find no purpose for inserting the 1 in front of the area code, unless it is some kind of failsafe that Avaya built into the system for some reason.

If the one was not placed in front of the area code, redialing local calls from the log would go through and not incur a LD charge. If someone tried to dial a long distance number from the log, it simply would not go through because a 1 would have to be inserted before the area code and they do not have the COS to do this. Having said this, can anyone think of a problem we would cause by removing the digit 1?

Thanks,
Rick

 

[phoneguy55]

How your COS restricts someone from dialing 11 digits is beyone me. Your taking COR right...Like I said before use the route pattern to strip the 1. Another option is to edit your 46XXsetting.txt file on your TFTP server. This is what you would edit.

## These settings effect certain dialing behaviors on the 4610,
## 4620 and 4630 phones. These include "Click to Dial" and
## "Add to Speed Dial" links shown on the web browser applications
## and incoming and missed call log entries. These settings also
## apply to dialable numbers reurned from searches on the 4630
## LDAP directory application.

## Telephone Country Code
## example: For United States it is '1'
## SET PHNCC 1

## Telephone dial plan length (the length of an internal extension number).
## For example, if your extension is 12345, your dial plan
## length is 5.
## example:
## SET PHNDPLENGTH 5

## Telephone international access code
## For the USA, the code is 011.
## example:
## SET PHNIC 011

## Telephone long distance access code
## example:
## SET PHNLD 1

## Length of national telephone number
## For example, 800-555-1111 is a length of 10.
## example:
## SET PHNLDLENGTH 10

## Outside line access code
## The number you press to make an outside call.
## example:
## SET PHNOL 9

 

[rick4610]

My mistake phoneguy, I meant to say COR not COS. I will take a look at the 46xxsettings.txt file and see whats going on with it. Thanks for the info.

Rick