haironfire
IS-IT--Management
IP 500 4.2.4. Have checked all short codes I know. when dial 9,911 display shows external 911. Hear dialtone and then fast busy.
Any help is appreciated.
Any help is appreciated.
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Can't dial 911
- Thread starter haironfire
- Start date
- Status
- Thread starter
- #2
haironfire
IS-IT--Management
Found post from last year, still doesn't work.
T1, PRI or Analog? Can you post the Monitor log from the call. Enable L3 options on ISDN tab if PRI and T1 options otherwise.
Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office
"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office
"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
- Thread starter
- #4
haironfire
IS-IT--Management
Cannot find ISDN setting
Trunk information
Trace Output - All Channels:
11/19/08 12:58:36 PM-018ms Line = 5, Seized, Channel ID = 6, Call Ref = 69
11/19/08 12:58:36 PM-020ms Line = 5, Channel = 6, Q.931 Message = Setup, Call Ref = 69, Direction = From Switch, Calling Party Number = 6062, Called Party Number = 911
11/19/08 12:58:36 PM-057ms Line = 5, Channel = 6, Q.931 Message = CallProceeding, Call Ref = 69, Direction = To Switch
11/19/08 12:58:36 PM-059ms Call Ref = 69, Originator State = Dialling, Type = User, Destination State = Dialling, Type = Trunk
11/19/08 12:58:36 PM-061ms Line = 5, Channel = 6, Q.931 Message = Connect, Call Ref = 69, Direction = To Switch
11/19/08 12:58:36 PM-064ms Call Ref = 69, Originator State = Connected, Type = User, Destination State = Connected, Type = Trunk
11/19/08 12:58:47 PM-122ms Extension = 4412, Switchhook, Status = On
11/19/08 12:58:47 PM-123ms Call Ref = 69, Originator State = Clearing, Type = User, Destination State = Connected, Type = Trunk
11/19/08 12:58:47 PM-123ms Call Ref = 69, Disconnect from Originator End
11/19/08 12:58:47 PM-129ms Line = 5, Channel = 6, Q.931 Message = Disconnect, Direction = From Switch, Cause Code = 16
11/19/08 12:58:47 PM-140ms Line = 5, Channel = 6, Q.931 Message = Release, Direction = To Switch
11/19/08 12:58:47 PM-140ms Line = 5, Channel = 6, Q.931 Message = ReleaseComplete, Direction = From Switch
11/19/08 12:58:47 PM-141ms Line = 5, Idle, Channel ID = 6
11/19/08 12:58:49 PM-614ms Call Ref = 70, Originator State = Dialling, Type = User, Destination Type = none
11/19/08 12:58:49 PM-615ms Call Ref = 70, Short Code Matched = System, [9]911
11/19/08 12:58:49 PM-619ms Line = 5, Seized, Channel ID = 6, Call Ref = 70
11/19/08 12:58:49 PM-622ms Line = 5, Channel = 6, Q.931 Message = Setup, Call Ref = 70, Direction = From Switch, Calling Party Number = 6062, Called Party Number = 911
11/19/08 12:58:49 PM-654ms Line = 5, Channel = 6, Q.931 Message = CallProceeding, Call Ref = 70, Direction = To Switch
11/19/08 12:58:49 PM-656ms Call Ref = 70, Originator State = Dialling, Type = User, Destination State = Dialling, Type = Trunk
11/19/08 12:58:49 PM-658ms Line = 5, Channel = 6, Q.931 Message = Connect, Call Ref = 70, Direction = To Switch
11/19/08 12:58:49 PM-662ms Call Ref = 70, Originator State = Connected, Type = User, Destination State = Connected, Type = Trunk
11/19/08 12:59:05 PM-679ms Line = 5, Channel = 1, Q.931 Message = Setup, Direction = To Switch, Calling Party Number = 5045757419, Called Party Number = 6041
11/19/08 12:59:05 PM-687ms Call Ref = 71, Alerting, Extension = 4410, Button = 1
11/19/08 12:59:05 PM-689ms Call Ref = 71, Alerting, Extension = 4411, Button = 1
11/19/08 12:59:05 PM-691ms Call Ref = 71, Alerting, Extension = 4416, Button = 1
11/19/08 12:59:05 PM-697ms Call Ref = 71, Originator State = Incoming Alerting, Type = Trunk, Destination State = Alerting, Type = Target List
11/19/08 12:59:07 PM-985ms Extension = 4412, Switchhook, Status = On
11/19/08 12:59:07 PM-986ms Call Ref = 70, Originator State = Clearing, Type = User, Destination State = Connected, Type = Trunk
11/19/08 12:59:07 PM-986ms Call Ref = 70, Disconnect from Originator End
11/19/08 12:59:07 PM-993ms Line = 5, Channel = 6, Q.931 Message = Disconnect, Direction = From Switch, Cause Code = 16
11/19/08 12:59:08 PM-003ms Line = 5, Channel = 6, Q.931 Message = Release, Direction = To Switch
11/19/08 12:59:08 PM-004ms Line = 5, Channel = 6, Q.931 Message = ReleaseComplete, Direction = From Switch
11/19/08 12:59:08 PM-005ms Line = 5, Idle, Channel ID = 6
Extension information
C:\Documents and Settings\User\Desktop\IPOffice_1_Extension 4412 dial 911_Status_20081119_122452.txt
Extension Status, IPOffice_1 (192.168.2.5)
11/19/2008 12:24:52 PM
----------------------------------------------------------------------------------------------------
Extension Number: 4412
Slot: 2
Port: 3
Telephone Type: 5410
Current User Extension Number: 4412
Current User Name: NurseLab4412
Forwarding: Off
Twinning: Off
Do Not Disturb: Off
Message Waiting: Off
Number of New Messages: 0
Phone Manager Type: None
Button Number Button Type Call Ref Current State Time in State Calling Number or Called Number Direction Other Party on Call
-----------------------------------------------------------------------------------------------------------------------------------
1 CA Idle 00:01:42
2 CA Idle
3 CA Idle
Trace Output - All Buttons:
11/19/08 12:23:50 PM-359ms Extension = 4412, Digit dialed, Digit = 9
11/19/08 12:23:50 PM-365ms Call Ref = 39, Originator State = Dialling, Type = User, Destination Type = none
11/19/08 12:23:50 PM-735ms Extension = 4412, Digit dialed, Digit = 1
11/19/08 12:23:50 PM-910ms Extension = 4412, Digit dialed, Digit = 1
11/19/08 12:23:50 PM-911ms Call Ref = 39, Short Code Matched = System, 911
11/19/08 12:23:50 PM-914ms My buttons = 1, Call Ref = 39, Originator State = Dialling, Type = User, Destination Type = none
11/19/08 12:23:50 PM-916ms Line = 5, Seized, Channel ID = 6, Call Ref = 39
11/19/08 12:23:50 PM-919ms Line = 5, Channel = 6, Q.931 Message = Setup, Call Ref = 39, Direction = From Switch, Calling Party Number = 6062, Called Party Number = 911
11/19/08 12:23:50 PM-950ms Line = 5, Channel = 6, Q.931 Message = CallProceeding, Call Ref = 39, Direction = To Switch
11/19/08 12:23:50 PM-952ms My buttons = 1, Call Ref = 39, Originator State = Dialling, Type = User, Destination State = Dialling, Type = Trunk
11/19/08 12:23:50 PM-954ms Line = 5, Channel = 6, Q.931 Message = Connect, Call Ref = 39, Direction = To Switch
11/19/08 12:23:50 PM-957ms My buttons = 1, Call Ref = 39, Originator State = Connected, Type = User, Destination State = Connected, Type = Trunk
11/19/08 12:24:01 PM-959ms Extension = 4412, Switchhook, Status = On
11/19/08 12:24:01 PM-960ms Extension = 4412, State = Disconnected
11/19/08 12:24:01 PM-960ms My buttons = 1, Call Ref = 39, Originator State = Clearing, Type = User, Destination State = Connected, Type = Trunk
11/19/08 12:24:01 PM-960ms Call Ref = 39, Disconnect from Originator End
11/19/08 12:24:01 PM-962ms Extension = 4412, Button = 1, Idle
11/19/08 12:24:01 PM-962ms Extension = 4412, State = Busy Wrap Up
11/19/08 12:24:02 PM-735ms Extension = 4412, Digit dialed, Digit = 9
11/19/08 12:24:02 PM-737ms Extension = 4412, State = Idle
11/19/08 12:24:02 PM-743ms Call Ref = 40, Originator State = Dialling, Type = User, Destination Type = none
11/19/08 12:24:03 PM-172ms Extension = 4412, Digit dialed, Digit = 9
11/19/08 12:24:03 PM-511ms Extension = 4412, Digit dialed, Digit = 1
11/19/08 12:24:03 PM-698ms Extension = 4412, Digit dialed, Digit = 1
11/19/08 12:24:03 PM-699ms Call Ref = 40, Short Code Matched = System, [9]911
11/19/08 12:24:03 PM-702ms My buttons = 1, Call Ref = 40, Originator State = Dialling, Type = User, Destination Type = none
11/19/08 12:24:03 PM-704ms Line = 5, Seized, Channel ID = 5, Call Ref = 40
11/19/08 12:24:03 PM-707ms Line = 5, Channel = 5, Q.931 Message = Setup, Call Ref = 40, Direction = From Switch, Calling Party Number = 6062, Called Party Number = 911
11/19/08 12:24:03 PM-738ms Line = 5, Channel = 5, Q.931 Message = CallProceeding, Call Ref = 40, Direction = To Switch
11/19/08 12:24:03 PM-740ms My buttons = 1, Call Ref = 40, Originator State = Dialling, Type = User, Destination State = Dialling, Type = Trunk
11/19/08 12:24:03 PM-742ms Line = 5, Channel = 5, Q.931 Message = Connect, Call Ref = 40, Direction = To Switch
11/19/08 12:24:03 PM-745ms My buttons = 1, Call Ref = 40, Originator State = Connected, Type = User, Destination State = Connected, Type = Trunk
11/19/08 12:24:14 PM-973ms Extension = 4412, Switchhook, Status = On
11/19/08 12:24:14 PM-973ms My buttons = 1, Call Ref = 40, Originator State = Clearing, Type = User, Destination State = Connected, Type = Trunk
11/19/08 12:24:14 PM-973ms Call Ref = 40, Disconnect from Originator End
11/19/08 12:24:14 PM-974ms Extension = 4412, State = Disconnected
11/19/08 12:24:14 PM-976ms Extension = 4412, Button = 1, Idle
11/19/08 12:24:14 PM-976ms Extension = 4412, State = Busy Wrap Up
11/19/08 12:24:16 PM-976ms Extension = 4412, State = Idle
Trunk information
Trace Output - All Channels:
11/19/08 12:58:36 PM-018ms Line = 5, Seized, Channel ID = 6, Call Ref = 69
11/19/08 12:58:36 PM-020ms Line = 5, Channel = 6, Q.931 Message = Setup, Call Ref = 69, Direction = From Switch, Calling Party Number = 6062, Called Party Number = 911
11/19/08 12:58:36 PM-057ms Line = 5, Channel = 6, Q.931 Message = CallProceeding, Call Ref = 69, Direction = To Switch
11/19/08 12:58:36 PM-059ms Call Ref = 69, Originator State = Dialling, Type = User, Destination State = Dialling, Type = Trunk
11/19/08 12:58:36 PM-061ms Line = 5, Channel = 6, Q.931 Message = Connect, Call Ref = 69, Direction = To Switch
11/19/08 12:58:36 PM-064ms Call Ref = 69, Originator State = Connected, Type = User, Destination State = Connected, Type = Trunk
11/19/08 12:58:47 PM-122ms Extension = 4412, Switchhook, Status = On
11/19/08 12:58:47 PM-123ms Call Ref = 69, Originator State = Clearing, Type = User, Destination State = Connected, Type = Trunk
11/19/08 12:58:47 PM-123ms Call Ref = 69, Disconnect from Originator End
11/19/08 12:58:47 PM-129ms Line = 5, Channel = 6, Q.931 Message = Disconnect, Direction = From Switch, Cause Code = 16
11/19/08 12:58:47 PM-140ms Line = 5, Channel = 6, Q.931 Message = Release, Direction = To Switch
11/19/08 12:58:47 PM-140ms Line = 5, Channel = 6, Q.931 Message = ReleaseComplete, Direction = From Switch
11/19/08 12:58:47 PM-141ms Line = 5, Idle, Channel ID = 6
11/19/08 12:58:49 PM-614ms Call Ref = 70, Originator State = Dialling, Type = User, Destination Type = none
11/19/08 12:58:49 PM-615ms Call Ref = 70, Short Code Matched = System, [9]911
11/19/08 12:58:49 PM-619ms Line = 5, Seized, Channel ID = 6, Call Ref = 70
11/19/08 12:58:49 PM-622ms Line = 5, Channel = 6, Q.931 Message = Setup, Call Ref = 70, Direction = From Switch, Calling Party Number = 6062, Called Party Number = 911
11/19/08 12:58:49 PM-654ms Line = 5, Channel = 6, Q.931 Message = CallProceeding, Call Ref = 70, Direction = To Switch
11/19/08 12:58:49 PM-656ms Call Ref = 70, Originator State = Dialling, Type = User, Destination State = Dialling, Type = Trunk
11/19/08 12:58:49 PM-658ms Line = 5, Channel = 6, Q.931 Message = Connect, Call Ref = 70, Direction = To Switch
11/19/08 12:58:49 PM-662ms Call Ref = 70, Originator State = Connected, Type = User, Destination State = Connected, Type = Trunk
11/19/08 12:59:05 PM-679ms Line = 5, Channel = 1, Q.931 Message = Setup, Direction = To Switch, Calling Party Number = 5045757419, Called Party Number = 6041
11/19/08 12:59:05 PM-687ms Call Ref = 71, Alerting, Extension = 4410, Button = 1
11/19/08 12:59:05 PM-689ms Call Ref = 71, Alerting, Extension = 4411, Button = 1
11/19/08 12:59:05 PM-691ms Call Ref = 71, Alerting, Extension = 4416, Button = 1
11/19/08 12:59:05 PM-697ms Call Ref = 71, Originator State = Incoming Alerting, Type = Trunk, Destination State = Alerting, Type = Target List
11/19/08 12:59:07 PM-985ms Extension = 4412, Switchhook, Status = On
11/19/08 12:59:07 PM-986ms Call Ref = 70, Originator State = Clearing, Type = User, Destination State = Connected, Type = Trunk
11/19/08 12:59:07 PM-986ms Call Ref = 70, Disconnect from Originator End
11/19/08 12:59:07 PM-993ms Line = 5, Channel = 6, Q.931 Message = Disconnect, Direction = From Switch, Cause Code = 16
11/19/08 12:59:08 PM-003ms Line = 5, Channel = 6, Q.931 Message = Release, Direction = To Switch
11/19/08 12:59:08 PM-004ms Line = 5, Channel = 6, Q.931 Message = ReleaseComplete, Direction = From Switch
11/19/08 12:59:08 PM-005ms Line = 5, Idle, Channel ID = 6
Extension information
C:\Documents and Settings\User\Desktop\IPOffice_1_Extension 4412 dial 911_Status_20081119_122452.txt
Extension Status, IPOffice_1 (192.168.2.5)
11/19/2008 12:24:52 PM
----------------------------------------------------------------------------------------------------
Extension Number: 4412
Slot: 2
Port: 3
Telephone Type: 5410
Current User Extension Number: 4412
Current User Name: NurseLab4412
Forwarding: Off
Twinning: Off
Do Not Disturb: Off
Message Waiting: Off
Number of New Messages: 0
Phone Manager Type: None
Button Number Button Type Call Ref Current State Time in State Calling Number or Called Number Direction Other Party on Call
-----------------------------------------------------------------------------------------------------------------------------------
1 CA Idle 00:01:42
2 CA Idle
3 CA Idle
Trace Output - All Buttons:
11/19/08 12:23:50 PM-359ms Extension = 4412, Digit dialed, Digit = 9
11/19/08 12:23:50 PM-365ms Call Ref = 39, Originator State = Dialling, Type = User, Destination Type = none
11/19/08 12:23:50 PM-735ms Extension = 4412, Digit dialed, Digit = 1
11/19/08 12:23:50 PM-910ms Extension = 4412, Digit dialed, Digit = 1
11/19/08 12:23:50 PM-911ms Call Ref = 39, Short Code Matched = System, 911
11/19/08 12:23:50 PM-914ms My buttons = 1, Call Ref = 39, Originator State = Dialling, Type = User, Destination Type = none
11/19/08 12:23:50 PM-916ms Line = 5, Seized, Channel ID = 6, Call Ref = 39
11/19/08 12:23:50 PM-919ms Line = 5, Channel = 6, Q.931 Message = Setup, Call Ref = 39, Direction = From Switch, Calling Party Number = 6062, Called Party Number = 911
11/19/08 12:23:50 PM-950ms Line = 5, Channel = 6, Q.931 Message = CallProceeding, Call Ref = 39, Direction = To Switch
11/19/08 12:23:50 PM-952ms My buttons = 1, Call Ref = 39, Originator State = Dialling, Type = User, Destination State = Dialling, Type = Trunk
11/19/08 12:23:50 PM-954ms Line = 5, Channel = 6, Q.931 Message = Connect, Call Ref = 39, Direction = To Switch
11/19/08 12:23:50 PM-957ms My buttons = 1, Call Ref = 39, Originator State = Connected, Type = User, Destination State = Connected, Type = Trunk
11/19/08 12:24:01 PM-959ms Extension = 4412, Switchhook, Status = On
11/19/08 12:24:01 PM-960ms Extension = 4412, State = Disconnected
11/19/08 12:24:01 PM-960ms My buttons = 1, Call Ref = 39, Originator State = Clearing, Type = User, Destination State = Connected, Type = Trunk
11/19/08 12:24:01 PM-960ms Call Ref = 39, Disconnect from Originator End
11/19/08 12:24:01 PM-962ms Extension = 4412, Button = 1, Idle
11/19/08 12:24:01 PM-962ms Extension = 4412, State = Busy Wrap Up
11/19/08 12:24:02 PM-735ms Extension = 4412, Digit dialed, Digit = 9
11/19/08 12:24:02 PM-737ms Extension = 4412, State = Idle
11/19/08 12:24:02 PM-743ms Call Ref = 40, Originator State = Dialling, Type = User, Destination Type = none
11/19/08 12:24:03 PM-172ms Extension = 4412, Digit dialed, Digit = 9
11/19/08 12:24:03 PM-511ms Extension = 4412, Digit dialed, Digit = 1
11/19/08 12:24:03 PM-698ms Extension = 4412, Digit dialed, Digit = 1
11/19/08 12:24:03 PM-699ms Call Ref = 40, Short Code Matched = System, [9]911
11/19/08 12:24:03 PM-702ms My buttons = 1, Call Ref = 40, Originator State = Dialling, Type = User, Destination Type = none
11/19/08 12:24:03 PM-704ms Line = 5, Seized, Channel ID = 5, Call Ref = 40
11/19/08 12:24:03 PM-707ms Line = 5, Channel = 5, Q.931 Message = Setup, Call Ref = 40, Direction = From Switch, Calling Party Number = 6062, Called Party Number = 911
11/19/08 12:24:03 PM-738ms Line = 5, Channel = 5, Q.931 Message = CallProceeding, Call Ref = 40, Direction = To Switch
11/19/08 12:24:03 PM-740ms My buttons = 1, Call Ref = 40, Originator State = Dialling, Type = User, Destination State = Dialling, Type = Trunk
11/19/08 12:24:03 PM-742ms Line = 5, Channel = 5, Q.931 Message = Connect, Call Ref = 40, Direction = To Switch
11/19/08 12:24:03 PM-745ms My buttons = 1, Call Ref = 40, Originator State = Connected, Type = User, Destination State = Connected, Type = Trunk
11/19/08 12:24:14 PM-973ms Extension = 4412, Switchhook, Status = On
11/19/08 12:24:14 PM-973ms My buttons = 1, Call Ref = 40, Originator State = Clearing, Type = User, Destination State = Connected, Type = Trunk
11/19/08 12:24:14 PM-973ms Call Ref = 40, Disconnect from Originator End
11/19/08 12:24:14 PM-974ms Extension = 4412, State = Disconnected
11/19/08 12:24:14 PM-976ms Extension = 4412, Button = 1, Idle
11/19/08 12:24:14 PM-976ms Extension = 4412, State = Busy Wrap Up
11/19/08 12:24:16 PM-976ms Extension = 4412, State = Idle
- Thread starter
- #5
kwing112000
Vendor
Check to make sure the E911 adjunct is not enabled. that will do it.
Kevin Wing
ACA- Implement IP Office
Carousel Industries
Kevin Wing
ACA- Implement IP Office
Carousel Industries
- Thread starter
- #7
haironfire
IS-IT--Management
Not on , but all the ext are in the default zone?
Your trace is a SSA trace
Try a monitor trace with isdn settings
ACA - Implement IP Office
ACS - Implement IP Office
ACA - Implement IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
Try a monitor trace with isdn settings
ACA - Implement IP Office
ACS - Implement IP Office
ACA - Implement IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
- Status
