Cant add ACD Key on 1120/1140?!?

[subx]

Hi there,

I set up a standard ACD with maxp 10 and ncfw to callpilot.
When I try to add the acd key I get an error message (sorry cant remember the right SCH code) but it said that this key is not allowed or cant be used by this function... I try to add the ACD on key 0 as usual.... The customer dont have any ACD yet... is there anything missing or do I need to check something else?

cheers,

subx

 

[tnphoneman]

Nope this goes on key 0

Key 0 ACD "ACD Queue" "CLID" "Position ID"

Or something like

Key 0 ACD 7999 0 7029


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[Johnthephoneguy]

I dont think you add the clid on the ACD key

JohnThePhoneGuy

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[trvlr1]

Yes you do need caller ID or you get SCH0205 error code (Input out of range) At least you do on all my PBX.