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Cannot transfer from new VDN

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Rod25

Rod25

Technical User
Sep 19, 2003
122
Hi Guys,
I have setup a new VDN. When calls come in and the customer selects the new option the call gets routed to the new vector. The problem is that the agents cannot tranfer the call from the vdn??? The user can log into 2 skills but cannot transfer from the new vdn?

Any ideas would be appreciated. Thanks in advance.

Rod
 
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