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Cannot run norton antivirus scan

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jvb4420

Technical User
Joined
Nov 11, 2005
Messages
2
Location
US
Im running Win XP Pro and Norton System Works 2004. Its been working fine for the last year and then all of a sudden I was unable to run a scan or anything that waits for antivirus scans (ie. Microsoft Word). I tried everything and finally ended up formatting and reinstalling everything. After only 4 days the same thing happened again. I can run a scan in safe mode and there are no viruses detected. I cant find any answers!!
 
are you able to live update norton after the format re-install?? with up to date virus updates??

"Research is what I'm doing when I don't know what I'm doing."
 
In response to:
schtek: are you able to live update norton after the format re-install?? with up to date virus updates??

Yes I am able to run live update, everything besides for the scan runs fine in system works. I even tried running a pre-scan off of the disk with updated virus defs and still no virus. When i go to the automated system support on the symantec website it tells me there are no problems!
 
if u want to reinstall againif you got time seeing its only 4 days old...do it but do not put service pack on!!! see if it works then apply service pack see if it stops i think i heard of this one a year ago :)


"Research is what I'm doing when I don't know what I'm doing."
 
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