Cannot perform windows updates for xp

[johndog]

Every time I go to the

http://windowsupdate.microsoft.com

site, I get the following error on the

http://v4.windowsupdate.microsoft.com/en/default.asp

page:

"Software Update Incomplete

The Windows Update software did not update successfully. Below are some suggestions to help you proceed:
You may have clicked No when prompted to accept the Trust Certificate. To allow the Windows Update site software to install, click Yes when presented with the Security Warning dialog box.
Your Internet Explorer security settings may be set too high. To install the updated software and access Windows Update, Internet Explorer security must be set to medium or lower, and active scripting and the download and initialization of ActiveX controls must be enabled.

Note These are the default settings for Internet Explorer. For more information about Internet Explorer security and instructions on how to change your security settings, read Microsoft Knowledge Base (KB) Article Q174360. "

I have tried lowering security, resetting all internet options to default, adding to trusted sites, allowed all cookies and certificates, enabled ActiveX controls, etc. I have also checked some of the services in Xp, such as Webclient and windowsupdate were turned on. Thanks for any help or advice.

 

[bankboysb]

Do you have a firewall or antivirus that may be interfering? Is the connection timing out? Are you on a network that may be choking off the update process?

 

[bcastner]

Start with the Windows Update Troubleshooter:

http://v4.windowsupdate.microsoft.com/troubleshoot/

Even if the specific error message does not match, working through the steps in this link can likely resolve the problem:

http://www.updatexp.com/0x800A138F.htmlh/searchtid.cgi?/10052847.html

 

[johndog]

I'm sure it's not the firewall, since other machines on the network have never had this problem. I will have to check if the antivirus software is the cause. Thanks for the advice.

 

[linney]

WINUP: "Software Update Incomplete, This Windows Update Software Did Not Update Successfully" Error Message When You Visit the Windows Update Web Site

http://support.microsoft.com/default.aspx?scid=kb;en-us;319585&FR=1&PA=1&SD=HSCH