Cannot open my computer, help?

[Jason1974]

Hi do you guys no what is up?

I just did a virus scan with Norton 2002, then I clicked on "my computer,” and up pops a dialog box

“Explorer: This program has performed an illegal operation and will shut down”

When I click details, it says

EXPLORER caused an invalid page fault in
module <unknown> at 0000:c523c01b.
Registers:
EAX=00443e80 CS=0177 EIP=c523c01b EFLGS=00010246
EBX=01440a20 SS=017f ESP=00998d34 EBP=00998d50
ECX=500024c0 DS=017f ESI=01440a28 FS=2b3f
EDX=00998d44 ES=017f EDI=00999068 GS=0000
Bytes at CS:EIP:
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Stack dump:
01305da1 00443e80 00998d44 00000010 00000000 00443e80 004389c4 00998d9c 01305de2 00999068 01440a28 00000000 1a40e0c2 00998d7c 0000003a 00999128

 

[mattjurado]

Did you reboot? If so, does the problem still exist?

Were there any problems before this occurred?

Did the virus scan come up clean? Did you download the latest virus definitions before you scanned?

More information please...

Matt J.

Please always take the time to backup any and all data before performing any actions suggested for ANY problem, regardless of how minor a change it might seem. Also test the backup to make sure it is intact.

 

[Jason1974]

I did reboot, more than one time, the same thing happens, I also shut down at night and boot up in the morning... But the same same thing happens when i try to open "My computer" or try to go to control pannel in the start menu/settings... Other programs, I've not checked them all, but the ones I have, they seem to be working fine...

I download virus deffinitions often, check for viruses often, once or twice a week, along with "scandisk"and "de-frag," all-three i did last evening.

THIS IS WHAT I DID
I did download fresh deffinitions with "liveupdate" before the scan, which came up clean, right after the scan things were normal, so I closed "norton" then clicked "My computer" (wanting to delete the cache files in my browser), this is when it said what is up top. Only thing that I noticed different was when i pressed Ctrl-Alt-delete, to see what was running, I saw "symantec net moniter," I never seen that before, thinking that it was the culprit, I selected it and hit "end task" I also took it out of the start-up since it never was in there before. I then de-selected "view as webpage," then Ctrl-Alt deleted twice.

It rebooted seemingly normal, when I click on "my computer" same thing, and that dialog box, "Explorer: this program has performed........" pops up twice, i close the first one and another pops up the same as the first (it did this with view as webpage though, so nothing new here), i then ran "scan-disk," normal, and it did not restart once, closed it and did "de-frag, same thing normal, did not restart once... I then tried to open "my computer, same thing, so I gave up for the night and shut-down.

booted up this morning, every thing normal, but when I click on "my computer" get the same explorer error..??

 

[TekTippy4U]

See this

http://support.microsoft.com/?kbid=298343

and also Right click Recycle Bin (Desktop) and choose the Norton/Symantec tab and Disable the Protected File storage, and empty it.

TT4U

Notification:
These are just my thoughts....and should be carefully measured against other opinions.
Backup All Important Data/Docs

 

[Jason1974]

Thanks for the suggestions...

I did right click recycle bin, but ther was no Norton to be found, I searched that site, found a few error messages that were close, but just not it?

 

[mattjurado]

Actually, that tip would only apply if you had the full Norton SystemWorks suite installed.

Does this happen in safe mode?

Matt J.

Please always take the time to backup any and all data before performing any actions suggested for ANY problem, regardless of how minor a change it might seem. Also test the backup to make sure it is intact.

 

[Jason1974]

I think that I might know the problem, but have no idea how to fix it? About 2 years ago, I bought "Dragon Naturally Speaking standard eddition," I used it for oh 4-5 months, but my system was fast enough, but not fast enough, if you know what i mean, so i took Dragon off, but forget now why, but left a bit on there (I guess in case I changed my mind), recently when i tried control panel again I got "Explorer has cause a general page foult in mudule <kernell32.dll>

so i looked for that error

it said this problem can occour if you have via voice 98 and VTcommon.DLL is damaged.

It told me to search files and folders for vtcommon.dll in c drive, rename it to vtcommon.xxx, then reinstall via voice 98 - I did search for vtcommon.dll, but nothing... So I went to the IBM Via Voice site, scansoft supports via voice, scansoft makes dragon, would it help if i reinstall dragon then dump it all, or is there a patch or a progran to delete it all without dumping the things I need???

 

[MiggyD]

Have you tried running the system file checker from the DOS prompt?

c:\sfc.exe

It helped one of my client's computer get back up and running.

 

[masterchicker]

running the system file checker is a good idea. But I would also suggest re-installing your Windows to make things right. Some of your system files might be corrupt.

 

[MiggyD]

I did not have to re-install windows.

The one time I used SFC, it allowed me to repair/update (if ver is newer than SFC's data)/ skip to next file/ or stop checking.

Since the problem can be either Explorer.exe or Kernell(32).dll, I would of course suggest that jason skip all that do not say 'explorer' or 'kernel'.

But that's just my suggestion.
--MiggyD

 

[TekTippy4U]

FWIW and FYI
Start >> Run SFC
is the way to acces System File checker, which resides in the WINDOWS\SYSTEM directory (so C:\sfc.exe won't work, i don't think).

running SFC though, has a good possibility of fixing errors/replacing system files. Plus - the best feature I like about SFC is the EXTRACTION tool, which I use to extract, and overwrite new System files from the CDROM or .cab files on HDD -- all this from within Windows.

mattjurado;
I 'think' certain newer versions of either NAV or maybe just NIS have that Recycle bin feature ("Protected Files") - as well as NSW.

TT4U

Notification:
These are just my thoughts....and should be carefully measured against other opinions.
Backup All Important Data/Docs