cannot get a process to stop from Nortons 1

[rocker40]

I have a win XP machine tha ti was tring to uninstall Nortons on. The first attemp left some garbage in the registry. I then went into the registry and deleted the Symantec stuff. Where I screwed up was I had reinstalled nortons and not removed it from the ADD and Remove programs yet. So I had taken the stuff out of the registry first. I went into remove the Nortons thru explorer to just do it manually and I get this error: "cannot remove navapsvc.exe"
because the process is running. I tried to kill the process and it won't let me. I did this thru TAsk Manager. I know I could get it removed manually if I could kill this process. Is there a way to do this?
Thanks

 

[micker377]

Go into "safe mode" and try. You might have to re-install Norton and then do a normal un-install.

 

[rocker40]

I was unable to reinstall Nortons so I could try to uninstall it again. What I had to do was find the process that was running ( the file it was located in)Move that (.exe)file out of its folder and reboot the machine. Then the process would start at boot and I was able to remove the folder and the (.exe) file. Unfortunatly this did not ake care of the whole problem. I still had something of Nortons in there not allowing me to reinstall. I found 2 tools on Nortons website that I ran that removed everthing and I was able to reinstall it. ONe is called Rnis.exe and the other is Rnav2003.exe Here is the link.

http://service1.symantec.com/SUPPOR...88256bd6007f3eb7?OpenDocument&src=bar_sch_nam

Thanks for the help
P.S. Spyware started this whole problem, some of it is nasty!!