Cannot find server or DNS Error

[LaurieTeesdale]

HELP!

I can access almost every website except for

http://www.verizonwireless.com.

Everytime I try to load this page I get the "Cannot find server or DNS Error" message.

I have dowloaded several spyware programs:

Microsoft Antispyware
Ad-Aware
Spy Subtract
Spyware Blaster
Spybot - Search & Destroy

I have tried the WinSock fix, disabling the DNS Client, flushing the DNS Cache, deleting the Hosts file, disabling the windows firewall, reistalling the NIC drivers, and several other things only to still have the same end result.

I am running Windows XP Pro with Service Pack 2, and below is my HijackThis log file:

------------------------------------------------------------------------------------------
Logfile of HijackThis v1.99.1
Scan saved at 12:13:45 AM, on 4/5/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\ATI Technologies\ATI HydraVision\HydraDM.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\system32\taskswitch.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\PROGRA~1\TWEAKM~1\TMTray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\interMute\SpySubtract\SpySub.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\PROGRA~1\NORTON~1\NORTON~2\NPROTECT.EXE
C:\WINDOWS\system32\tcpsvcs.exe
C:\PROGRA~1\NORTON~1\NORTON~2\SPEEDD~1\NOPDB.EXE
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\PROGRA~1\MOZILL~1\firefox.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\system32\mmc.exe
C:\Program Files\Messenger\msmsgs.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: TweakMASTER Component - {7DAAC7DE-9EF0-4FF0-BFA5-AFF3E899054C} - C:\PROGRA~1\TWEAKM~1\TweakBHO.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [HydraVisionDesktopManager] C:\Program Files\ATI Technologies\ATI HydraVision\HydraDM.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [CoolSwitch] C:\WINDOWS\system32\taskswitch.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [NVMixerTray] "C:\Program Files\NVIDIA Corporation\NvMixer\NVMixerTray.exe"
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [TweakMASTER] C:\PROGRA~1\TWEAKM~1\TMTray.exe
O4 - HKCU\..\Run: [Norton SystemWorks] "C:\Program Files\Norton SystemWorks\cfgwiz.exe" /GUID {05858CFD-5CC4-4ceb-AAAF-CF00BF39736A} /MODE CfgWiz
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: SpySubtract.lnk = C:\Program Files\interMute\SpySubtract\SpySub.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) -

http://go.microsoft.com/fwlink/?linkid=36467&clcid=0x409

O16 - DPF: {31B7EB4E-8B4B-11D1-A789-00A0CC6651A8} (Cult3D ActiveX Player) -

http://host.cycore.net/plugins/windows/ie/Cult3D_IE_5.3.0.228.cab

O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~2\NPROTECT.EXE
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~2\SPEEDD~1\NOPDB.EXE
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
------------------------------------------------------------------------------------------

I am connecting through a router, and the other computer connected to the router can access the verizon website just fine. Any ideas, I'm dying here!!

 

[chriscj21]

Sounds like a strange one.....

Your DNS resolution is fine for all other websites, correct?

Where is your machine picking up DNS resolution from?


ChrisCj21
MCSE, A+, N+

 

[ChrisAC]

If you do an 'nslookup

http://www.verizonwireless.com',

what result do you get?

Chris.

**********************
Chris A.C, CCNA, CCSA
**********************

 

[LaurieTeesdale]

Hi chriscj21 & ChrisAC

I don't know how to tell where my machine is picking up DNS resolution, but here is the result of the nslookup...

name:

http://www.verizonwireless.com

address: 162.115.163.100

I tried on the computer that can access the website (which is running 98 SE) but the nslookup did not work on that machine. However, when I typed the IP address in on that machine the site came up.

 

[chriscj21]

Ok - run "NSLOOKUP" from a cmd prompt, what does it say?.....

This will tell you of your authorative DNS name server....As you can access the site via ip address this certainly seems to be a dns issue.

hth


ChrisCj21
MCSE, A+, N+

 

[ChrisAC]

Well, you can reslolve the IP address okay.

Is the machine that the website works okay on going through a proxy server maybe?

As you can resolve the DNS okay, I would be inclined to say that DNS isn't an issue here. It resolves just fine.

Chris.

**********************
Chris A.C, CCNA, CCSA
**********************

 

[GlenJohnson]

Can you ping by name? I can't ping by name or number myself. Is it possible you are experiencing a time out? They seem to have an intense site that takes a while to load.

Glen A. Johnson
Johnson Computer Consulting
If you're from Northern Il, Southern Wi, feel free to join Tek-Tips in Chicago IL

 

[LaurieTeesdale]

When I do the nslookup it gives me the "non-authoritative answer".

The IP address does not work on my machine - it works on a different computer in my home.

On my machine I cannot access the website by name or by IP, but was able to give you the nslookup information above from it. Sorry for confusing everyone.

Also, the computer that IS working is not connecting through a proxy server.