Cannot connect to ArcServe Exchange agent 1

[deisehun]

I have Arcserve 9.0 Client agent running on a Windows 2000 SP4 box with Exchange 2000 Sp3 running on it.

The information store is not being backed up at present. When I try and run the Backup Agent for MS Exchange Configuration, I enter the correct username & password and domain. I get the error 'Failed to authenticate The Domainname\exchangeagent account' - I can login to a client or server on the domain using the supplied details.

Here is the Exchange Arcservelog from last night - can anyone help? Thanks in advance

----------

11/29/06 01:19 Connect Exchange Backup Agent
11/29/06 01:19 Disconnect Exchange Backup Agent
11/29/06 01:19 Connect Exchange Backup Agent
11/29/06 01:19 Disconnect Exchange Backup Agent
11/29/06 02:02 Connect Exchange Backup Agent
11/29/06 02:02 <SRS Storage> in Full Backup Mode
11/29/06 02:02 "MS Exchange Service Message -- Error returned from an ESE function call (-1029).
"
11/29/06 02:02 Backup Agent Error -- (1356) "Exchange Server Error. HrESEBackupSetup failed. Mount the databases before backup. Check Backup Agent Activity Log".
11/29/06 02:02 <SRS Storage> removed from Backup Mode
11/29/06 02:02 "MS Exchange Service Message -- "
11/29/06 02:02 Exchange Server Error. HrESEBackupInstanceEnd failed. Check Backup Agent Activity Log
11/29/06 02:02 Backup Agent Error -- (1361) "Exchange Server Error. HrESEBackupInstanceEnd failed. Check Backup Agent Activity Log".
11/29/06 02:02 Disconnect Exchange Backup Agent
11/29/06 02:02 Connect Exchange Backup Agent
11/29/06 02:02 <First Storage Group> in Full Backup Mode
11/29/06 03:50 <First Storage Group> removed from Backup Mode
11/29/06 03:50 Disconnect Exchange Backup Agent

 

[speshalyst]

Hi,

Please read thru this...

http://www.tek-tips.com/faqs.cfm?fid=2514

So it Shall be Written!
So it Shall be Done!!

 

[deisehun]

Worked perfect - thanks