Can you make Key 00 not roll to Key 1?

[Future00]

On a 81C and using 3904 and 2616 phones can you make key 00 not roll to another key. Reason I am doing this is our operators are using 3904's and they had all identical configs til this weekend and I gave them personal lines for Key 00 so I could distinguish the phones apart in ISI Call Manager (unless you know a way to gather records for each phone that have identical configs) and right now since I got 2 MCR exts on Key 1 and Key 2 there personal line is rolling to key 1 and causing me more headaches

Thanks

 

[dnc16]

How about LHK 0

 

[Future00]

Hmmm would that interfere with the other Exts on the 3904?

We use the 22 button add-ons also.

Key 0,1,2,3,4,5 are used then key 32 up to 50 something all have exts. some are SCR some are MCR. 3 of them are jumplines or revert dns for when people 0 out of vmail and so on...
If I was logged into work now i would prt tnb.

 

[mluckie1]

This would only effect DN's that are MARP'ed to that TN.

 

[Future00]

I decided to dial in and check out a tn. Here is how one of them is.

REQ: prt
TYPE: tnb
TN 4 0 5 6
DATE
PAGE
DES

DES TEST
TN 004 0 05 06
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
KBA 1
FDN 6100
TGAR 1
LDN NO
NCOS 5
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
SCPW
CLS UNR FBD WTA LPR MTD FNA HTA TDD HFA GRLD CRPD STSD
MWA RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD DDV CNID CDCA MSID BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC MCBN
CPND_LANG ENG
RCO 0
HUNT 6100
LHK 50
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLNG ENG
DNDR 0
KEY 00 SCR 3900 0 MARP
01 MCR 6001 0
CPND
NAME JUMP LINE
XPLN 19
DISPLAY_FMT FIRST,LAST
02 MCR 6004 0
03 SCR 2120 0
04 SCR 3121 0
05 SCR 3122 0
06
07
08
09
10
11
12
13
14
15
16 MWK 7000
17 TRN
18 AO6
19 CFW 16 70007917
20 RGA
21 PRK
22 RNP
23
24 PRS
25
26 CPN
27 CLT
28 RLT
29
30
31
32 SCR 5890 0
33 SCR 4002 0
34 SCR 4003 0
35 SCR 4004 0
36 SCR 4005 0
37 SCR 4006 0
38 SCR 4007 0
39 SCR 4008 0
40 SCR 4009 0
41 SCR 4010 0
42 SCR 4611 0
43 SCR 4612 0
44 SCR 4613 0
45 SCR 4614 0
46 SCR 4615 0
47 SCR 4616 0
48 SCR 4617 0
49 SCR 4618 0
50 SCR 4619 0
51 ADL 16
52 MCR 6000 0
53
DATE 12 FEB 2005


NACT

 

[MG2005]

Build a phanton set with all the DN's that you want to roll MARP's on that phanton set- make LHK 50 or whatever you need to roll to on this phantom set.

Then copy that phantom set config to the 2 receptionist phones. Change each reception phone key 0 to be the unique DN you want them each to have, and MARP only that unique DN key 0 on each reception set. Make LHK 0 on each set and you should be good to go

 

[Future00]

Cool thanks. I'll mess around with that this weekend.

 

[johnpoole]

or just put the private line on the last key, might be a little faster

john poole
bellsouth business
columbia,sc

 

[Future00]

The reason for adding a personal line to there configs was so i could distinguish the phones a part for call detail records. Our operators aint supposed to be making personal calls and I figured by putting a new ext on key 00 they would most likely just pick up the phone and thats the line it uses by default.

Unless I am thinking of how the call detail records work is not how it works then i am lost

Is there another way that I can get accurate call records from each phone without having to give them each there own exts or making them key 00 to get that info?

I'm new to the cdr stuff we just got the latest ISI Call manager installed a few weeks ago and it has so many options for reports I dont know what ones give you the best detail besides doing a Detail Ext report and choosing there key 00 line to get it.

Thanks

 

[MG2005]

i dont use ISI but most CDR reporting apps require something to bind to, like a TN, a DN, etc - usually called assets. What does ISI offer you for assetts or how does it distinguish phonesets/users/DN's etc?

If you can do by TN that would give you a report based on the physical phone so you would know exactly what lines that operator dialed out on, even if that DN appears elsewhere

 

[Future00]

From what I can tell there is no option to choose to create a report based on TN. I wish it did cause thats all I would need for accuracy in reports.

It gives me options to choose trunks and routes and by DN and other various things like calls per hour and call duration and search by number dialed and so on but nothing for TN that I can find.