Can not get DISA to work using SIP 1

[TheDoz]

My DISA always worked with analog lines but since I cut over to SIP, I can not call out on DISA. System status shows I'm connected to a SIP channel but my SIP providers IP address is not showing up and call goes no-where. I can call out if I dial the shortcode to my DISA module or if I dial the shortcode of my AutoAttendant I can access Disa and it will call out. The only time it will not call out is when accessing the auto attendant from the outside.

Any Ideals
Thanks

"The lack of money is the root of all evil"

 

[Shaun E]

Make sure you're not using "Use User Data" in your SIP line's "SIP URI" config.

If you are, it will drop an external call because it doesn't know what to send the VSP.

-Shaun

 

[TheDoz]

Thanks Shaun,

That was the fix.

"The lack of money is the root of all evil"